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Expected Ship Date: Not available at this time.
wiltjk
Newbie

For those wondering where their previously promised phone is (and if they will ever see it), there is hope... Epilogue, still no ship date and still no official word from Verizon.

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<Chat transcript removed as proprietary information per the .>

Message was edited by: Verizon Moderator

If only Verizon's customer relations and notifications were as diligent as their moderators 😉

The gist of the chat was that there were "unknown delays in the shipment of HTC phones" and the best guess is shipping approximately a week after the initial promise date. Perhaps I'm the only one experiencing their "ship date" moving from a given date to the text, "Not available at this time", and therefore should consider myself "special".

If anyone else is also special, please reply if only to have necessary evidence to escalate the communication issue either up the support chain or in effective social network forums.

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Re: Expected Ship Date: Not available at this time.
rcschnoor
Super User
Super User

Maybe someday everyone will realize the moderators are most often not the ones who pull posts from this forum. If ANYONE sees a post which violates the TOS, they can report it and it will be immediately removed from the forum.

At that point it sits and waits for a moderator to review the post and either edit it to remove the item(s) violating the TOS, delete the post permanently, or to return it to the forum untouched.

If your post disappears soon after posting, it is not because a moderator is diligent, but because another customer, like yourself, reported your post as violating the TOS. The moderators are the ones who RETURN edited posts to the forum, not the ones who REMOVE the offending posts.

Re: Expected Ship Date: Not available at this time.
wiltjk
Newbie

The lengthy and passionate response is evidence of my compliment and approval of the moderator's diligence as their response to someone's concerns over ToS was quickly and swiftly executed.

This diligence is a positive trait that Verizon's customer communications could learn from and hopefully someday mimic by equally communicating delays with the same quick and swift execution. The current situation where customers are left hanging, wondering what has happened with their prepaid order is at best, disrespectful. 

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Re: Expected Ship Date: Not available at this time.
rcschnoor
Super User
Super User

Except that I am not a moderator, but just another customer, and not an example of any moderator's diligence.

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Re: Expected Ship Date: Not available at this time.
Ann154
Super User
Super User

This is also a peer to peer customer forum and not a direct link to customer service.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Expected Ship Date: Not available at this time.
wiltjk
Newbie

The irony of this dissertation is that the content in question of violating the ToC was actually a cleansed chat dialogue (all PII - Personal Identity Information - was obfuscated) that portrayed Verizon online support in a positive light as caring, resourceful, and responsive to an unfortunate situation where they failed to proactively notify customers of delays.

It was shared with this community so that others in this situation could see both (a) the reason for the delay and (b) that someone at Verizon actually cares.

For some reason, this caused a fellow consumer to register a complaint, perhaps it was motivated because they are dissatisfied with Verizon and do not like to see them portrayed so positively?

The apparent necessity to police and educate posters in discussions is a natural self-appointed role well documented in the behaviors of social networks such as this. The unfortunate fallout is that the original message is too often lost in the educational discourse that ensues.

To be clear, the original message is this:

If your prepaid order for an HTC 8x has an expected ship date that changed from a given date to the text "not available at this time", fear not - the friendly and helpful live-chat people will tell you it is because of unforeseen delays with the hardware manufacturer and they are very sorry this was not communicated to you. Simply wait for an email that your phone has shipped - as they are unable to provide an updated expected ship date.

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