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Factory Reset and other issues...
sadw8
Member

Did a factory reset and the phone won't connect to the backup assistant. WIFI at work cannot be connected to. Some apps that don't require a password have not fully been installed. I'm very frustrated and have another year before I can get rid of this phone. Please help.

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Re: Factory Reset and other issues...
vzw_customer_support
Customer Support

This is very strange sadw8! Let's explore options to resolve these issues! Please delete the WiFi connection http://vz.to/1pycnCe at work and then set a fresh connection to that WiFi network http://vz.to/1pyczkV For the Backup Assistant issue, please do an initial Backup Assistant setup as per the steps at this link http://vz.to/1pycPR7 and keep us posted.

AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

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