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Factory Reset and other issues...

Did a factory reset and the phone won't connect to the backup assistant. WIFI at work cannot be connected to. Some apps that don't require a password have not fully been installed. I'm very frustrated and have another year before I can get rid of this phone. Please help.

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Re: Factory Reset and other issues...
Customer Support

This is very strange sadw8! Let's explore options to resolve these issues! Please delete the WiFi connection at work and then set a fresh connection to that WiFi network For the Backup Assistant issue, please do an initial Backup Assistant setup as per the steps at this link and keep us posted.

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