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Fraud dept is a joke
rgkelly10
Member

I tried to open an account today and they said I have to wait 72 hours because I am under a fraud hold. What a joke. My credit is over 750 with no fraud activity ever. I guess they don't need new customers huh? What take 72 hours to verify a credit card, name, address and ss#?

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Re: Fraud dept is a joke
jroeder
Sr. Member

Many customers have issues with the fraud team, they need to re-vamp that department.

A general rule I follow is that if I am unhappy with a company before I even have the service with that company, I will not use that company.

Good Luck with your decision Smiley Happy

Re: Fraud dept is a joke
rgkelly10
Member

I agree with you and usually would not use the company either but unfortunately Verizon has the best coverage in my area so my hands are tied.

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Re: Fraud dept is a joke
jroeder
Sr. Member

I wish I could relate but Verizon has been amazing to me.

I guess you are just going to have to push through it.......

The Fraud department it questionable at best with how they determine fraud as well as the policies backing them.

I wish you the best Smiley Happy

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