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Screen is completely destroyed - shattered - how do I replace? Verizon says go to HTC. Lame?
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I'm sorry to hear your screen is broken dgrant775! I would love to look into this with you. Do you have insurance? If so, you can file a claim here: http://bit.ly/07CrqPK If not and you were looking to repair the device I would recommend reaching out to the manufacturer.
JoeL_VZW
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I'm sorry to hear your screen is broken dgrant775! I would love to look into this with you. Do you have insurance? If so, you can file a claim here: http://bit.ly/07CrqPK If not and you were looking to repair the device I would recommend reaching out to the manufacturer.
JoeL_VZW
Follow us on Twitter @VZWSupport
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5 inch drop here. Bought a new screen and replaced it - now I have a nice thin TPU case around it... Why would you expect that it wouldn't shatter? And, why would you expect Verizon to cover your mistake?