HTC 8X update 8.0.10501.127 proplems with wifi

[RRB1]

Since the recent update on the HTC 8X to 8.0.10501,127, I have had difficulty connecting with any WiFi network and my battery is suddely dramatically shortened.  I assume the WiFi is locked in some search mode, but can never connect and this drains the battery.  I have seen on other forums that problemes have occurred with the 8X and I was checking to see if anyone here has had problems.

[vzw_customer_support]

RRB1,

I am so sorry to hear about the issues you are having with your device since the software update. Updates are suppose to improve the device not cause issues. In regards to the issues you are having with Wifi are you unable to connect to Wifi or does it disconnect you when you are connected. Please provide more details.

LindseyT_VZW

Follow us on Twitter @VZWSupport

[BT6262]

I have the same problem.  The wifi is completely unstable now.  It will connect to a network and then drop a network or not identify networks that I know are available (I know this because either the network has been available for over a year on my phone or a device I have right next to my phone identifies a network and the phone does not).  This update is not good!!!

[vzw_customer_support]

Hello BT6262! Let's figure out this issue! Have you tried removing & readding these networks into your WiFi?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

[JeffMats]

Same issue. After latest update (OS8.0.10501.127 & Firmware 3030.0.42201.605), wifi does not reconnect automatically (despite being checked as ON), wifi connections are lost and the wifi will return error that it connect connect, and wifi will some times fail to show any networks.  Oh and it's slow.  The phone went from being okay to unreliable.  Any hints?

[RPM121]

I am having the same issues with WiFi connectivity and battery drain since the update. I have not tried removing and reconnecting to a network while the issue is happening. The loss of WiFi connectivity is not consistent but when it does happen, the only way to fix it is to turn the phone off and then on again.

[martinrp]

Same issue starting immediately after the update. It's as if the router suddenly lost power (it didn't as other devices unaffected). Will not connect in rooms that were previously OK and when connected, drops connection. Download of any graphics in emails either impossible or exceedingly slow. What is being done about this?

[Firestop]

I too am having the same problem.  Verizon sent me a replacement phone with system software prior to the latest update...the WiFi worked fine on the new phone.  The new phone found the software update ...I installed it...now the new phone has the same issue with WiFi.

Verizon...I have spent a considerable amount of time with your customer service agents on this issue...you need to get past your denial that this is not a system software issue and get past blaming HTC....your the service provider...provide some service...use your leverage to get them to fix their software quickly.!

i have been with you since the days of GTE and this is the first time you have really disappointed me; and, by the blogs I've been reading...I'm not alone.......

[RockfromSunnyFL]

I am experiencing exactly the same problem since the last update. Wifi connectivity is poor (dropped connections or won't connect at all) and very slow data transfer rates when it does connect. Often the phone won't recognize any wifi networks even when I am physically seated right in front of my home router. The only solution to the not recognizing networks issue is to power off and back on, but the connection is still unstable with frequent wifi disconnect and very slow data transfer.

What is the resolution for this issue?  Will Windows phone 8.1 resolve this?  When is that update finally coming to HTC 8x devices?

[#10]

You know this is a Hoot.

You have another poster harping on when will the windows phones get an update to this or that. And falsely telling people to complain to the FCC which cannot compel Verizon to give the update.

Now this thread is about a previous update that has now made the device malfunction.

I am sorry to say there is no set date. However why would you want another update if the last one screwed up your device?

Verizon cannot win either way, as I said in the other threads.

A suggestion as to the WiFi disconnects. In your routers settings assign an IP address to the Windows phone. you need to know the MAC address of the device, once you have that follow the routers manual to make an assigned connection for the device.

Then every time the Windows phone connects it will have a dedicated IP address.

Good Luck

[SaSi]

I am also having wifi issues with my son's Windows Phone.  Our contract is up in November 2014.  We have really had no issues until a couple months ago when his phone started eating cellular data.  It also started jumping around in the applications all by itself and dropping calls.  Mine was dropping calls too.  The phone just turns off on its own.  I have VERIZON wifi in my home and he has wifi at school and his girlfriend's house. We both have our phones set that the cellular data is turned off and that if the wifi connection cannot be made to NOT use cellular data.  We started on a 2GB plan then it was bumped up to a 3GB plan for the same price as the 2GB plan.  Between the two of us we rarely used the 2GB plan because we were always on wifi.  Now his phone is not recognizing the wifi and it using well over 6GB of cellular data instead of recognizing the wifi.  He sleeps right above the router.  We have already turned everything off that uses wifi at his girlfriend's house and everyone's devices connected to the wifi but his.  I have spent hours on the phone with the main company, technical support and visiting the local store.  It has turned into a nightmare!  We factory reset the phone.  I did get a small discount on the bill only if I agreed to sign up for "Family Base."  I was basically told my son was lying to me about his phone.  I could replace the phone for $99.  I was told at the store that if I had an old data phone at home they could switch our service to that to see if it fixed it.  When I took the phone to the store and showed it to the greeter he said not problem.  There were several people in front of us so I asked him if there was time to go to lunch.  He said yes.  When we returned, a different person, the salesman, told us that we could not use the phone we brought in because it was a NOT a VERIZON phone.  I asked if they had a cheap phone we could buy and they said not without a contract.  They would not replace the phone because there was a small crack at the top from my son dropping the phone over a year ago.  It hit his tennis shoe.  The problems now are not from that.  I pay insureance on the phones...what was that for?  The representative suggested buying a used VERIZON phone.  I was never told it had to be a VERIZON phone.  The used ones in my area are over $100.  It just seems like VERIZON wants me to spend more money and will certainly take that money but will not help me.  There is an issue here that they are not aware of or will not admit to.  I asked how much it would cost to end the contract and I was told over $400.  The contract is up in 3 months.  I have lost faith in VERIZON

[primortal]

Time to file a complaint with Better Business Bureau: Start With Trust®

Obvious it's a problem with the phone and VZW is too lazy to replace the phone.  Have you contacted HTC?

[SaSi]

I have not contacted HTC.  I did not know that was an option nor was that ever presented to me as an option.  I was connected to tech support several times.  If only HTC can truly fix the problem as Elector states, why was I sent to tech support? 

[#14]

HTC United States

Click on support. I don't call Verizon with phone problems.

The carriers like to offer canned responses to certain phone malfunctions.

However I believe HTC should be able to address your issues since they warrant the device and know how to

Help you.

I know Apple does a good job from what I read on the net.

Good Luck

[#15]

http://www.phoneclaim.com/verizon

That is for your device if as you claim to have the insurance.

The supplemental insurance covers loss, theft and physical damage. The Manufacturers one year warranty does not cover damage. So Verizon was correct in refusing the device.

The switching of the broken device with another data device is that it is usable on the Verizon network. why would you think another device from another provider should work on Verizon?

The poster telling you to contact the FCC is totally incorrect. Verizon is also just an agent for warranty service they do not have to warrant your device, that is squarely on HTC which you should contact.

However they will not warrant the device if its broke no matter how it was done.

If that device is still active on your account and you want to file a claim click the link above. Now before you come back and start saying how much of a rip off they are, you will pay a deductible for the refurbished device they send to you. it ranges from $99 up to $169 which has to be paid before they ship the other device.

Good Luck

[primortal]

I think you're missing the point.

First if your referring to me about contacting the FCC; check my post again.  I mentioned filing a complaint with the BBB for crappy support service on a software related issue.

Second part of problem is that the latest update to the HTC hosed WiFi which in turn is forcing the phone to consume data over cellular.  This is a VZW and HTC issue and as a strong arm VZW should be beating on HTC to fix the issue ASAP or comp the customer for going over their data plan because of the software issue.

Warranty issues with the phone is whole other issue.

[#17]

The phone was updated by HTC. the device had no WiFi issues before the update.

This is not a Verizon Wireless issue or problem.

Verizon makes no devices. device mess ups are not their problem. They are not obligated to pressure the phone makers to do anything.

Maybe I look at things differently. If I have a problem with my phone or my wife's devices I go to the maker of them.

If I lose the ability to make and receive calls, or my text messages are not being received or I have a billing issue I cannot fix via online then that is a Verizon Wireless issue.

Other than that I don't sit and whine about my not getting an update to this or that. I am thankful my device works as it did when I bought it. I expect nothing more.

My apology I am seeing that FCC in my sleep.

[primortal]

Understood.  You see things differently then the average customer.  Customers see that VZW sold the device they are the ones responsible for fixing/replacing said defective device.  VZW put themselves in this predicament so they have be accountable for it.

[#19]

However, you seem to have a good mindset so lets look at it another way.

Walmarts, Costco,Target, Radio Shack, Sears, or Best Buy all sell the devices.

Verizon Wireless is a retailer as well as a cellular provider.

Just based on retailer designation; as the others I have just listed. those retailers are not responsible to fix or update any devices they sell. And they do not.

People falsely assume because Verizon sold the device they warrant the devices.

This is not so.

The device manufacturers are totally responsible for warranty services and replacements and updates.

Look at the warranty on the manufacturers web sites.

[primortal]

And the average user knows this how?  Like anyone reads the manual or warranty information included with the phone with who to contact if there are problems with the device.  They head to place they purchased device.

For example of this thread; VZW support should have immediately told the user to contact HTC for issue at hand.  Instead they waste the customers time in troubleshooting.  So the blame solely falls again on VZW for a) not redirecting the user to HTC. B) have clear documentation with the purchase of the phone and on it's web site on who to contact if specific problems with the device.

Based on thoughts, if lets say your Kenmore refrigerator motor was making a strange grinding noise do you contact Sears or the manufacturer of the motor?  You would contact Sears.  Hence the thought process of customers and devices.  It just in this case VZW is Sears and the refrigerator/motor is the phone.

Plus people today don't want to take the time to find out who to contact when there is a problem.  No patients what so ever.

[#21]

The Kenmore is sold by Sears. I believe Whirlpool makes them. However in the warranty it states whom to contact. Its the manufacturer. I can dig out my warranty from my over the oven microwave. To be sure.

If you buy a television from Best Buy and after 15 days it is then a warranty by the maker of the TV. LG, Visio etc. Not Best Buy.

You can say Verizon could have told customers to contact HTC, I am sure they have. In the art of retail Verizon acts as an agent to facilitate a warranty exchange. Why they do this? I just don't know. Maybe to foster good customer relations? To make more sales?

I know other cellular providers will do the same for one year unless you purchase extended insurance.

Then its a longer duration.

When I buy my phones I read the manual. I read the warranty provisions, I get the name, address and store I bought from, the date I bought it and I place my receipt in the box. You see most warranties require proof of purchase and price. But people just don't take the time to read the terms.