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HTC 8x received the lastest updated and is hung with spinning gears.
V_MPH
Member

My HTC 8x received an OS update this morning.  It has been stuck on a screen with moving rotating gears for several hours.  The progess bar has not moved.  Any suggestions?

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Re: HTC 8x received the lastest updated and is hung with spinning gears.
vzw_customer_support
Customer Support

Hello V_MPH! I can certainly help you today! My apologies to hear of the trouble you're running into with the OS update. Have you tried powering off the phone fully to reset? If yes, and no change, then we'll need to perform a alternative reset. Click here for instructions: http://vz.to/1zjtJmC Keep us posted! Thanks very much!

KristieQ_VZW

Follow us on Twitter @VZW Support

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Re: HTC 8x received the lastest updated and is hung with spinning gears.
vzw_customer_support
Customer Support

Hello V_MPH! I can certainly help you today! My apologies to hear of the trouble you're running into with the OS update. Have you tried powering off the phone fully to reset? If yes, and no change, then we'll need to perform a alternative reset. Click here for instructions: http://vz.to/1zjtJmC Keep us posted! Thanks very much!

KristieQ_VZW

Follow us on Twitter @VZW Support

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