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HTC One - Cortana does not hear or speak

I just received a new HTC One Windows 8.1 phone with Cortana installed - although it does indicate "Beta".  While Cortana responds to text input, it does not "hear" me speak, and I do not hear Cortana speaking.  I've looked through the various settings and can't seem to find any root cause for the lack of audio input or response.  Any ideas or assistance?

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Re: HTC One - Cortana does not hear or speak

I take it that talking on the phone works fine?  I take it you raised the volume at the time Cortana replied?  Try a soft reset and if that doesn't work sounds like a defective phone.