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HTC Touch Pro XV6850
crazygirl688
Newbie
‎08-30-2012 04:13 PM

hey people my HTC Touch Pro XV6850 screen  went black and wont go back to the original and i dont have a warranty on  it because i'm trying to activate the phone for my daughter  cause her birthday is coming up help me please

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Re: HTC Touch Pro XV6850
primortal
Master - Level 1
‎08-31-2012 04:51 AM

Sounds like the screen went dead.  You can try to see if there is used one on ebay/amazon/vzw

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Re: HTC Touch Pro XV6850
vzw_customer_support
Customer Service Rep
‎09-17-2012 01:30 PM

Thanks, primortal, for your reply.

Hello crazygirl688,
I know this must be an inconvenience but let's see what's going on with the screen. Has this device been active recently? Please make sure you fully charge the device and attempt to turn it on. I also recommend to remove/reinsert the battery and retest.
Let us know if you're experiencing any difficulties with your daughter's current phone. We can take a look at replacement options for you.

DaisyP_VZWSupport 

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Re: HTC Touch Pro XV6850
hopmedic
Contributor - Level 3
‎09-18-2012 08:52 AM

CrazyGirl...  I think I still have my TouchPro 2 at home.  If I do, I'll send it to you, free.  PM me your address.  I'll try to remember to look for it when I get home tonight.  I've moved since I switched up to the Trophy, but I think I know where it might be.

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