I don't have this phone, a friend just got it and I was trying to help him out.
HTC Trophy screen locks way to early. The settings start at 30 seconds and it's set to 1 minute. The screen will first dim and then lock within 20-30 seconds. Anyone else seen this issue?
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I would suggest, since this is not your device, that your friend contact us so we can troubleshoot the issue for them. The best way is to call us from another phone at 1-800-922-0204 from an alternate phone, when they have the phone with them. I am certain that once we can troubleshoot the issue with the user of the phone, we will be able to find a resolution.
Thank you and have a great day!