Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Extended for a limited time. Buy now
end of navigation menu
HTC Trophy Lock Screen
jnetty99
Newbie

I don't have this phone, a friend just got it and I was trying to help him out.

 

HTC Trophy screen locks way to early. The settings start at 30 seconds and it's set to 1 minute. The screen will first dim and then lock within 20-30 seconds. Anyone else seen this issue?

 

Thank You.

Labels (1)
0 Likes
1 Solution

Correct answers
Re: HTC Trophy Lock Screen
mooreshelby
Enthusiast

Did you check the screen time-out. Under Settings: Lock & Wallpaper: Screen time-out. My guess is they have it set for 30 seconds. I personally set mine at 3 minutes. 

 

-Shelby

View solution in original post

0 Likes
Re: HTC Trophy Lock Screen
DriveSlow
Enthusiast

i'm not experiencing that issue. mine is also set to 1 minute

 

after 55 seconds it dims. and sleeps/locks at 60 seconds

0 Likes
Re: HTC Trophy Lock Screen
mooreshelby
Enthusiast

Did you check the screen time-out. Under Settings: Lock & Wallpaper: Screen time-out. My guess is they have it set for 30 seconds. I personally set mine at 3 minutes. 

 

-Shelby

0 Likes
Re: HTC Trophy Lock Screen
JudyG38401
Newbie

Me too - set it for 3 minutes.  That seems to work well.

0 Likes
Re: HTC Trophy Lock Screen
jnetty99
Newbie

It was set to 1minute and still turns off earlier than 30 seconds.

0 Likes
Re: HTC Trophy Lock Screen
ChristinaB_VZW
Verizon Employee

I would suggest, since this is not your device, that your friend contact us so we can troubleshoot the issue for them. The best way is to call us from another phone at 1-800-922-0204 from an alternate phone, when they have the phone with them. I am certain that once we can troubleshoot the issue with the user of the phone, we will be able to find a resolution. 

 

Thank you and have a great day!               

0 Likes