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HTC Trophy Lock Screen
jnetty99
Member

I don't have this phone, a friend just got it and I was trying to help him out.

 

HTC Trophy screen locks way to early. The settings start at 30 seconds and it's set to 1 minute. The screen will first dim and then lock within 20-30 seconds. Anyone else seen this issue?

 

Thank You.

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Correct Answers
Re: HTC Trophy Lock Screen
mooreshelby
Novice

Did you check the screen time-out. Under Settings: Lock & Wallpaper: Screen time-out. My guess is they have it set for 30 seconds. I personally set mine at 3 minutes. 

 

-Shelby

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Re: HTC Trophy Lock Screen
DriveSlow
Member

i'm not experiencing that issue. mine is also set to 1 minute

 

after 55 seconds it dims. and sleeps/locks at 60 seconds

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Re: HTC Trophy Lock Screen
mooreshelby
Novice

Did you check the screen time-out. Under Settings: Lock & Wallpaper: Screen time-out. My guess is they have it set for 30 seconds. I personally set mine at 3 minutes. 

 

-Shelby

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Re: HTC Trophy Lock Screen
JudyG38401
Member

Me too - set it for 3 minutes.  That seems to work well.

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Re: HTC Trophy Lock Screen
jnetty99
Member

It was set to 1minute and still turns off earlier than 30 seconds.

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Re: HTC Trophy Lock Screen
ChristinaB_VZW
Verizon Employee

I would suggest, since this is not your device, that your friend contact us so we can troubleshoot the issue for them. The best way is to call us from another phone at 1-800-922-0204 from an alternate phone, when they have the phone with them. I am certain that once we can troubleshoot the issue with the user of the phone, we will be able to find a resolution. 

 

Thank you and have a great day!               

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