Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
How do I make my phone reconnect to the data network?
Dave1138
Member

I'm in an area that's allegedly full 3G coverage (40324 zip code), plenty of red on the map. But inside the office, I barely see one bar of phone coverage, and if I'm lucky I get 1x data connectivity.

 

I'd be fine with this if the data connection stayed stable throughout the workday. It doesn't, and I have to fully power my LG Vortex off and back on to get it to try and reconnect. There doesn't seem to be any other way of making the phone try and pick up the data connection again. I'm doing this multiple times a day.

 

If I go outdoors, the phone won't automatically reconnect then either, even though it gets a 3G connection when I power cycle it. Is there any way other than shutting down and restarting to force the phone to try and make a data connection again?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: How do I make my phone reconnect to the data network?
Ann154
Expert
Expert
Have you tried reprogramming the phone at that location? Dial *228, option 1 to reprogram the phone. Reboot the phone if asked, then dial *228, option 2 to update your PRL (preferred roaming list).

The construction of the building might also interfere with the signal strength.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

0 Likes
Re: How do I make my phone reconnect to the data network?
Ann154
Expert
Expert
Have you tried reprogramming the phone at that location? Dial *228, option 1 to reprogram the phone. Reboot the phone if asked, then dial *228, option 2 to update your PRL (preferred roaming list).

The construction of the building might also interfere with the signal strength.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: How do I make my phone reconnect to the data network?
RoyB_VZW
Sr. Member

I agree with Ann154 in that an update of your PRL may improve things in your area, and it is true that a structure such as your place of business will in fact have an adverse affect on your signal strength. If you are still having problems connecting to 3G in your area, please contact us from a landline phone at 1-800/922-0204 from a landline phone in the area for additional troubleshooting. We may need to get our Network Repair Bureau involved to investigate this signal issue. 

 

Thanks, 

0 Likes
Re: How do I make my phone reconnect to the data network?
Dave1138
Member

Thank you for the suggestions. I've done both steps but the basic issue is still the same. Once the connection drops, the phone will not acquire another connection unless I power-cycle it. If there's a way to force the phone to try to reconnect without shutting it down and turning it back on I'd be grateful to find out how. Appreciate the help.

0 Likes
Re: How do I make my phone reconnect to the data network?
Ann154
Expert
Expert
Have you tried cycling the airplane mode? That will reset the radios without power cycling the phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: How do I make my phone reconnect to the data network?
SMac77
Member

Dave1138,

I am having the same issue only within the last few weeks. Have you found a resolution to this issue as it is becoming rather frustrating. Thanks.

0 Likes
Re: How do I make my phone reconnect to the data network?
Dave1138
Member

Not sure why this post was marked as solved, the solutions suggested in the thread did not solve or even address the issue at all, unfortunately.

 

In a later post it was suggested that I should allow global dta roaming access for all trips and that seems to have stopped the connection drops I was experiencing.

0 Likes
Re: How do I make my phone reconnect to the data network?
Ann154
Expert
Expert
Only the original poster (OP) can mark a post as the solution, if the post is no longer the solution the OP can unmark a post as the solution by going to the options link on the right side of the post and selecting the "Not the solution" option.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: How do I make my phone reconnect to the data network?
Dave1138
Member

Ann154 wrote:
Only the original poster (OP) can mark a post as the solution, if the post is no longer the solution the OP can unmark a post as the solution by going to the options link on the right side of the post and selecting the "Not the solution" option.

I'm the OP and I never marked this as solved. There is no option under Options to select "Not the solution" that I can see.

 

Anyway, as I noted above, enabling global roaming for all trips seems to have corrected the issue where the data connection drops and could only be reestablished by power cycling the phone. That solution came from a separate thread. I appreciate everyone's feedback.

0 Likes
Re: How do I make my phone reconnect to the data network?
Ann154
Expert
Expert
It should be there within the options for the post that is currently marked as the solution. In other words, the options link/pull down in post #2. The only other thing is if the VZW employee marked it, but you as the OP should be able to unsolve even then.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes