Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How do I re-download my prepaid RINGTONES?
GuerraEC
Member

I had to take my new phn (Lumia Icon) into VZW store and they reset it to original settings.  Now my previously purchased ringtones aren't showing in my sounds and ringtone options.  How do I re-download the ringtones without having to pay again?

Labels (1)
0 Likes
Re: How do I re-download my prepaid RINGTONES?
vzw_customer_support
Customer Support

GuerraEC,

Sorry to hear that you had to go as far resetting the device. As a general rule if you have purchased a ringtone you would not need to purchase it again. I'd be happy to provide some insight if I can regarding how to download your ringtones again. Where were the ringtones purchased from?


BrianP_VZW
Follow Us on Twitter @VZWSupport

0 Likes
Re: How do I re-download my prepaid RINGTONES?
GuerraEC
Member

It was purchased from Verizon online.  The song "Happy".

Elisa

Private info removed as required by the

Message was edited by: Admin Moderator

0 Likes