How do I remove screen lock to backup on computer when screen is broken?
ryan7269
Newbie

trying to connect it to computer but cant until lock is off

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Re: how to remove screen lock to backup on computer when screen is broke
primortal
Master - Level 1

Nope being the screen is broke and like I mention in my post above there is no way to bypass the lock screen remotely or enter the passcode remotely.  You would need to take the phone to someone who can replace the screen for you.

Depending on if you enabled Windows Phone native backup; synching to OneDrive you should be covered.

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Re: how to remove screen lock to backup on computer when screen is broke
primortal
Master - Level 1

Unfortunately there is no way to unlock the device from a remote source like your computer.

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Re: how to remove screen lock to backup on computer when screen is broke
ryan7269
Newbie

can this be done if i take it into verizon store?

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Re: how to remove screen lock to backup on computer when screen is broke
primortal
Master - Level 1

Nope being the screen is broke and like I mention in my post above there is no way to bypass the lock screen remotely or enter the passcode remotely.  You would need to take the phone to someone who can replace the screen for you.

Depending on if you enabled Windows Phone native backup; synching to OneDrive you should be covered.

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