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How do I reset my device?
DPeavy
Member

My Lumnia 928 froze up.  How do I reset It?

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Re: How do I reset the phone
elliew
Sr. Member

What I've seen most often from this commununity is to press and hold the power button and the volume-up until it reboots. If it does nothing, try power button and the volume-down

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Re: How do I reset the phone
elliew
Sr. Member

What I've seen most often from this commununity is to press and hold the power button and the volume-up until it reboots. If it does nothing, try power button and the volume-down

View solution in original post

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Re: How do I reset the phone
vzw_customer_support
Customer Support

DPeavy we'll do everything we can to help! As ellieW suggested you can try an alternate reset by pressing and holding the Volume Down buttoon and Power Button together in effort to restart. 

AshleyS_VZW
Follow us on Twitter @VZWSupport

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