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How do I restore all text messages from my old device?
Joe5167
Newbie
‎04-20-2016 07:47 PM

How do I RESTORE ALL of my text messages (from old Android phone) that are backed up in the Verizon Cloud to my new Windows Phone (LG Lancet, OS 8.1)?

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Re: RESTORE ALL text messages (from old Android phone) that are backed up in the Verizon Cloud to my new Windows Phone?
vzw_customer_support
Customer Service Rep
‎04-22-2016 07:58 PM

Joe5167,


Congrats on your new phone! How exciting. Using the Cloud is always a good option. However, Android & Windows are two different operating systems. For Windows phones, the Cloud was only able to do contacts & pictures. You can see in the Cloud app settings if the "Restore" option is available. If not, did you use Verizon Messages app on your Android? You can view your messages on a pc then. 


Cloud FAQs: http://www.verizonwireless.com/support/verizon-cloud-faqs/

VZ Messages FAQs: http://www.verizonwireless.com/support/verizon-messages-faqs/


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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An Accepted Solution is available for this post. Jump to solution.
Re: RESTORE ALL text messages (from old Android phone) that are backed up in the Verizon Cloud to my new Windows Phone?
vzw_customer_support
Customer Service Rep
‎04-22-2016 07:58 PM

Joe5167,


Congrats on your new phone! How exciting. Using the Cloud is always a good option. However, Android & Windows are two different operating systems. For Windows phones, the Cloud was only able to do contacts & pictures. You can see in the Cloud app settings if the "Restore" option is available. If not, did you use Verizon Messages app on your Android? You can view your messages on a pc then. 


Cloud FAQs: http://www.verizonwireless.com/support/verizon-cloud-faqs/

VZ Messages FAQs: http://www.verizonwireless.com/support/verizon-messages-faqs/


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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