How to make messages vibrate?

[RLP8x]

My new 8x does not vibrate when I get messages or phone calls even though it is on the "vibrate" setting. I tried restarting it but that still didn't work. Any suggestions? Thanks.

[vzw_customer_support]

Congratulations on your new phone, RLP8x!
Let's make sure we don't get those loud texts and calls when the device should be on vibrate.

First, let's soft reset the phone http://bit.ly/VEilBC and then try it once again http://bit.ly/UJlKeG. What happens?

Tamara H.
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