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How to make messages vibrate?

My new 8x does not vibrate when I get messages or phone calls even though it is on the "vibrate" setting. I tried restarting it but that still didn't work. Any suggestions? Thanks.

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Re: How to make messages vibrate?
Customer Service Rep

Congratulations on your new phone, RLP8x!
Let's make sure we don't get those loud texts and calls when the device should be on vibrate.

First, let's soft reset the phone and then try it once again What happens?

Tamara H.
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