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How to turn off back-up assistance?
I2g6GD
Enthusiast - Level 1
‎01-24-2015 03:30 AM

How to turn off back-up assistance?

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rtiffin
Contributor - Level 3
‎01-29-2015 06:19 AM

12G6GD

for your original inquiry here is the steps to turn off back- up  assistant..

On your device from the list of APPS.. select settings ..Under Accts  select the app ,, Back up Asst,, than you are going to remove the check mark from all apps that were getting backed up.. example.. videos, music,  documents and pictures , CONTACTS must remain checked.. THIS information is found under your device, in the search box.. type in back up assistant and you will see the HOW TO USE.. good luck... and please let us know if this solves your question.. if you are looking at removing the feature and possibly using cloud or another program ,, go to you acct on line and under features.. and remove the program completely..

Robie

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vzw_customer_support
Customer Service Rep
‎01-24-2015 07:03 AM

I2g6GD  We'd love to answer your BAckup assistance questions. Which make and model phone do you have? What is the reason you want to turn off backup assistant?

SheritaH_VZW
Follow us on Twitter
@VZWSupport

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rtiffin
Contributor - Level 3
‎01-28-2015 04:45 AM

12g6GD ?? under apps  find your Back up assistance program and go to the settings.. you should find it there.. if this helps please mark as question answered..

Sorry for assisting here SheritaH-VZW  sometimes end users feel more comfortable with getting answer and not answering why ...

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I2g6GD
Enthusiast - Level 1
In response to rtiffin
‎01-28-2015 07:03 AM

Verizon LG     VN251ZV5

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Snn5
Legend
‎01-28-2015 04:49 AM

Also, disable Cloud and Sync.

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rtiffin
Contributor - Level 3
‎01-29-2015 05:36 AM

sorry 12g6GD.. been off line... did you locate the Back Up program on your phone?

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rtiffin
Contributor - Level 3
‎01-29-2015 06:19 AM

12G6GD

for your original inquiry here is the steps to turn off back- up  assistant..

On your device from the list of APPS.. select settings ..Under Accts  select the app ,, Back up Asst,, than you are going to remove the check mark from all apps that were getting backed up.. example.. videos, music,  documents and pictures , CONTACTS must remain checked.. THIS information is found under your device, in the search box.. type in back up assistant and you will see the HOW TO USE.. good luck... and please let us know if this solves your question.. if you are looking at removing the feature and possibly using cloud or another program ,, go to you acct on line and under features.. and remove the program completely..

Robie

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