I buy from USA a duraxv phone, how can i used it in Europe with a GSM card ( Orange) . the phone ask for a initial programming
genval
Newbie

How can i use a duraxv phone in Europe ?

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Snn5
Legend

You'll need to speak with your local carrier on settings and activation.

genval
Newbie

Dear sir, I buy a duraxv phone from USA, and i try to activate it in Romania ( for the first time) , the phone ask for initial programming, and it doesn't work with a romanian SIM. How can i solve this problem ?

Sincerely yours

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Snn5
Legend

Refer to last post.

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Weth
Legend

----------------------------

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genval
Newbie

The problem is : Phone is locked in Verizon net, i understood that i need an unlockink code from them.

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Snn5
Legend
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genval
Newbie

Ok , uderstood, but how i can access programming menu ?

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genval
Newbie

OK , how can i acces the programming mode to enter the code ?

Sincerely yours

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Snn5
Legend

Didn't Weth just mention the procedure via illustration?

genval
Newbie

Sorry , what ilustration ?

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genval
Newbie

Sorry, what ilustration ?

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genval
Newbie

I understood what weth said, but i need to acces the phone program to enter the code 000000 or 123456

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Snn5
Legend

The 4th post in this thread.

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genval
Newbie

How  i can acces the phone program to enter the code 000000 or 123456

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vzw_customer_support
Customer Service Rep

I apprecaite you raching out from Romania! While support on a 3rd party SIM is limited we will do all that we can to help you. What exact make/model is the device?


Thank you,


YaleK_VZW


Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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genval
Newbie

Dear Sir,

I buy( in fact a friend buy it for me) a Kyocera Duraxv (4520) for the fact that i can use it in Europe ( gsm mode) . It was not activated in USA.

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rcschnoor
Legend

I'm curious, did you get your phone activated? If not, why did you mark the response as "correct" from VZW? Once a thread is marked as correct, Verizon routinely does not make additional posts to the thread. So if you are expecting further response from Verizon it is unlikely to happen since you marked your thread as answered.

Snn5
Legend

I maintain you should work with your current carrier or provider.  It is virtually impossible to sort out issues when a phone is on another carrier without dealing with them as Verizon is NOT your carrier even though it might be a Verizon phone.

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genval
Newbie

The phone is lock on verizon. I read on verizon policy, that i must enter the code 0000 or 123456 to unlock the phone, so i must know how to do .

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Snn5
Legend

Prepaid Device Unlocking Policy:

  • We do not lock our 3G Prepaid devices, other than our 3G Phone-in-the-Box Prepaid phones, and the simple code to program such 3G Prepaid devices for use with another carrier is either โ€œ000000โ€ or โ€œ123456.โ€ If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (888)294-6804, for assistance.
  • Our 3G Prepaid Phone-in-the-Box phones are restricted for use with our Prepaid service for six months after activation, and are locked to the Verizon Wireless network for 12 months after activation. After six months, the restriction to our Prepaid service is automatically removed. After 12 months, you can contact us at *611 from your Verizon Wireless Prepaid phone, or (888)294-6804, and we will provide you with the programming code so that you can unlock your phone.

Did your family member buy a box phone or give you a previously used phone or a phone that was not part of a prepaid box package?  There are restrictions here that can prevent you from unlocking as referenced by the info above.  As far as entering in the info, Weth has provided that info in the big attached photo earlier in the thread.