I can't access my voicemail anymore after switching phones?
Jeweliamj
Newbie

I had a basic phone, LG Octane until about a week ago when I switched to an LG Lancet smartphone. I try calling my voicemail and all I get is a noise like when you call a number that isn't working (broken line?) I don't know how to fix it it was working just fine before I switched.

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Snn5
Legend

Call Verizon to have your Voicemail reset.

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vzw_customer_support
Customer Service Rep

I understand the importance of staying connected and accessing your messages, Jeweliamj. Were you presented an option for Visual Voice Mail on the new device? Are you dialing *86 or pressing the specific voicemail button?
YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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