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I can't keep ringtone on with HTC One -win8.1
tessk
Member

I keep missing calls because the ringer volume is off or low.   I think this is happening when my phone is jostled around in my purse or something.   I haven't been able to find a definitive phone ringer ON or OFF button.      What am I missing here?

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Re: I can't keep ringtone on with HTC One -win8.1
vzw_customer_support
Customer Support

Hi Tessk,

We know its important to have your device ringer on! There is only dedicated volume buttons on the side of the device. Something could be pressing against the buttons while in your purse. Do you have a case on the device?

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: I can't keep ringtone on with HTC One -win8.1
vzw_customer_support
Customer Support

Hi Tessk,

We know its important to have your device ringer on! There is only dedicated volume buttons on the side of the device. Something could be pressing against the buttons while in your purse. Do you have a case on the device?

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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