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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
I can't seem to use Backup Assistant Plus.

Every time I try, I get an error message saying "Sorry, there was a problem accessing Backup Assistant Plus. Please try again later." I've tried several times at different times and gotten the same error message. As a result, all my contacts aren't completely uploaded to my brand-new phone. Can anyone help?

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Re: I can't seem to use Backup Assistant Plus.
Customer Support

I'm sorry you're having so many issues with backup assistance plus erock19. What phone do you have? Did you backup your contact on your previous phone via Backup assistance?

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Re: I can't seem to use Backup Assistant Plus.

In my experience I have found that Back Up Assistant does not work well with Windows. I have had issues with this before and I just saved all contacts to my Microsoft account, then I had no problems recovering contacts with multiple windows phones.

Re: I can't seem to use Backup Assistant Plus.

The Verizon Backup Plus app wreaked havoc on my BlackBerry Q10 when I first got it. Modern phones are all designed to link with cloud-based services. Android, BlackBerry, Windows Phone, and iOS all make extensive use of the cloud and they assume you'll be using it. Some folks who have security concerns avoid it but it takes a lot of work to get any smartphone to operate as designed if you eschew the cloud.

Re: I can't seem to use Backup Assistant Plus.

I just switched to the Icon "Nokia 929" from an Iphone. I had a "Trophy" Windows 7 phone a few years ago.

I am running the Developer edition of 8.1 windows phone at this time... Phone came with it.  I'm expecting the OTA update to 8.1 any day now.

But All my contact (2400 of them) are still on my iphone.  Smiley Sad

Re: I can't seem to use Backup Assistant Plus.