I cannot download vz navigator; but was charge $4.99 fee. Please remove fee

[ponkady5]

Yesterday 12/6/2017 I went to Verizon Store, Clayton Ga because my HEREDRIVE app quit working.  The store told me to call *611 for new navigation app.  The representative said I would be charged $4.99 for vz navigator, but I cannot download vz navigator.  It is not available for my phone.  It is not on the app store for my phone.

Please remove the $4.99 charge for vz navigator because it cannot be used.

[vzw_customer_support]

ponkady5,

Having the right options on your line is always important. To best help on this, we would need to see your account to determine if something was charged and get it fixed. Please check your inbox as I have sent you a Private Message with more information.

Check your inbox here (sign in required):

https://community.verizonwireless.com/inbox

RussellM_VZW

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[MarkGia]

Hello-

I have a similar experience. ( being charged for VZ navigator but, so far , unable to download the app tp my LTE EXALT phone.). The online instructions do NOT work