I cannot get backup assistant to work on my Cosmos 2. It keeps saying that I entered an invalid pin (but I've been entering the pin that it tells me to enter). I'm in the process of transferring phones.

[JWensley]

I cannot get backup assistant to work on my Cosmos 2. It keeps saying that I entered an invalid pin (but I've been entering the pin that it tells me to enter). I'm in the process of transferring phones.

[brianp_vzw · Accepted solution]

JWensley,

Sorry to hear about the trouble with the PIN! Let's get you past that so you can complete the transfer process. Are you receiving that PIN by pressing the # key as outlined here: http://vz.to/1zINyY8 . Is this the initial backup on the old device?

BrianP_VZW

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