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I cant connect to back up assistant plus
agorni
Member

I just reset my nokia 928 and now I cant connect to backup assistant to sync my contacts

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Re: I cant connect to back up assistant plus
speedpilotf16
Member

I had this problem with my phone in the past. You need to go into the app store, and locate the app, and then manually update the app.

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Re: I cant connect to back up assistant plus
primortal
Sr. Member

Better off calling support than getting any help from VZW here.

Majority use Windows Phone native back up to OneDrive that includes contacts and text message backup.  If you are using a Microsoft account you might already have your contacts synched depending if the backup option was enabled.

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Re: I cant connect to back up assistant plus
agorni
Member

Don't know how to access that

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Re: I cant connect to back up assistant plus
speedpilotf16
Member

I had this problem with my phone in the past. You need to go into the app store, and locate the app, and then manually update the app.

Re: I cant connect to back up assistant plus
agorni
Member

Yes, that's the only thing that works thanks for the reply

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Re: I cant connect to back up assistant plus
primortal
Sr. Member

You might want to get away from Backup Assistant because it archaic and specific to VZW.  If you use Windows Phone's native back functionality (Learn about Windows Phone backup | Windows Phone How-to (United States)) you can synch your contacts on different devices and platforms.  Plus you won't run into this issue of updating an application first before you can restore your contacts when doing a hard reset or getting a new windows phone.

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Re: I cant connect to back up assistant plus
agorni
Member

Thanks, sound like smart move.

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Re: I cant connect to back up assistant plus
speedpilotf16
Member

I reality yes Primortal is right about backup assistant, however one feature of it that I would like to note that I found useful after my last WP died (mic stopped working) and I replaced with a new one was that the app backs up your text messages. This is one feature that they have yet to make for WP backup (Microsoft windows phone website based).

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