Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I had to reset my windows phone; now Backup Assistant Plus is not working.
lostinny
Member

I just rest my windows phone since it stopped 'syncing'  |-(    Now that I have done that, when I try to activate Backup Assistant Plus, I get a message that there's a problem connecting and to try later.  I have tried this several times without success.  Any recommendations?  Thank you.

Labels (1)
0 Likes
Re: I had to reset my windows phone; now Backup Assistant Plus is not working.
47seijar
Sr. Member

My recommendation is to NEVER use backup assistant. It's been a problem on every platform I've every tried to use it. You would be much better served setting up OneDrive (free)  to back up your phone.

Re: I had to reset my windows phone; now Backup Assistant Plus is not working.
primortal
Sr. Member

Definitely stay away from VZW Backup Assistant Plus.   If you have to use this abomination first update the software first via the Microsoft Store than you should be fine.

0 Likes
Re: I had to reset my windows phone; now Backup Assistant Plus is not working.
vzw_customer_support
Customer Support

I’d be lost without my contacts lostinny! Let’s make sure we can get yours back for you. Are you able to make and receive calls, texts, and data with your phone? Do you get the error both with wifi on and wifi off?


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: I had to reset my windows phone; now Backup Assistant Plus is not working.
lostinny
Member

You have the wrong email address.

Sent from my Windows Phone

0 Likes
Re: I had to reset my windows phone; now Backup Assistant Plus is not working.
vzw_customer_support
Customer Support

Happy New Year lostinny! We will continue to work on this until it is fixed.  Just to clarify. The error message you are getting is “you have the wrong email address”?
AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: I had to reset my windows phone; now Backup Assistant Plus is not working.
lostinny
Member

You have the wrong email!!!

Sent from my Windows Phone