I have had my Samsung ATIV SE for over six months now and have had it replaced to resolve a text messaging issue but the problem still exists and no one has been able to help me. Text messages randomly disappear. I just had a two week block of messages disappear for no apparent reason. I need a resolution and not sure where to turn. I was sent to Samsung and Microsoft and no one has been able to help me!!
I'm sorry about your text messaging issues tomcat1015. Are you using a 3rd party messaging application on your phone? Have you check the text settings to ensure you don't have automatic deletion enabled?
Kinquana_VZW
Follow us on Twitter @vzwsupport
I'm not using third party text messaging and automatic deletion is not enabled. The messages disappear randomly. and its not all messages. Today in fact a block of messages disappeared from 02/7 thru 02/19.
Tomcat1015,
That kind of behavior is certainly not normal and must be driving you crazy! You said your previous phone was doing the same thing, right? Can you test a third party texting app to see if the same issue persists?
SarahO_VZW
Follow us on Twitter @VZWSupport
Sure, any suggestions which app?
tomcat1015,
It doesn't have to be any one in particular. I suggest going into the app store and doing a quick search for SMS. Pick one that seems reasonable to you. Our main interest is seeing if this has something to do with your line of service in general or if we can narrow it down to the phone/app.
SandyS_VZW
Follow us on Twitter @VZWSupport
Are your messages being copied to the cloud? I had problems loosing entries in my address book in the past by having it copied to the cloud.
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