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I have no screen Lumia 928. insurance company wants me to return phone. How can I factory reset phone (with no screen) or remove everything from old phone (without screen)?
TonyMast
Member

I have no screen Lumia 928. insurance company wants me to return phone.  How can I factory reset phone (with no screen) or remove everything from old phone (without screen)?

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Re: I have no screen Lumia 928. insurance company wants me to return phone. How can I factory reset phone (with no screen) or remove everything from old phone (without screen)?
vzw_customer_support
Customer Support

TonyMast, I'm so sorry to hear that you've begun to have issues with your device. Follow these instructions to complete a reset even if the screen isn't working or the device is powered off. http://www.verizonwireless.com/support/knowledge-base-104309/  Please let us know if you have any additional questions we can help out with.


MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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