I lost my entire account balance when I updated my credit card information. It is a good bit of money, and I need to get it back. How?
Oh goodness! Losing your account balance is never a good thing here davidkoopman. We want to ensure your account is set back correctly. Let's look into this for you. Do you have a prepay or contract account with us? Were you updating your auto pay when this happened?
NicoleB_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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