I purchased 3 ringtones and was charged for them. I was sent all three but only able to download one of the ringtones. When I try to download the other two it tells me message receipt failed.

[Lorrie2012]

I purchased 3 ringtones and was charged for them. I was sent all three but only able to download one of the ringtones. When I try to download the other two it tells me message receipt failed. How can I get the other two downloaded?

[vzw_customer_support]

Hi Lorrie2012,


Congrats on your recent ringtone purchases! Let's locate the missing tones. What device do you have? You can manage your ringtone purchases via the Media Manager on MyVerizon http://vz.to/16ZDeNb
Does the two ringtones that are receiving the error message appear here?

Thanks,
PamelaF_VZW
Tweet us @vzwsupport