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I reset my Nokia Lumia 928 to give to my husband and the gears just keep turning!HELP!
babysquirrel
Newbie
‎09-09-2013 05:31 PM

I got a different phone and wanted to give my Lumia to my husband. When I reset the phone, the gears started turning and wont stop.The phone wont reset. Please help!

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Re: I reset my Nokia Lumia 928 to give to my husband and the gears just keep turning!HELP!
Geebox
Contributor
‎09-10-2013 01:21 PM

That hard reset takes a long time, one of mine took 45mins to hard reset.

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Re: I reset my Nokia Lumia 928 to give to my husband and the gears just keep turning!HELP!
vzw_customer_support
Customer Support
‎09-11-2013 05:37 PM

Hi babysquirrel,

I want to make sure that you were able to reset your device! Did you follow the steps outlined on this http://vz.to/17ruBKi link? Let us know if you still need assistance.

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: I reset my Nokia Lumia 928 to give to my husband and the gears just keep turning!HELP!
47seijar
Specialist
‎09-16-2013 10:25 AM

I had the same issue. I reset my phone and 4 hours later I still had the spinning gears. I tried restarting it and the phone went right back to spinning gears. After several attempts to do the full wipe/reset it finally took. Follow the steps in the article Antonio linked in his answer EXACTLY as stated and it will work. You might have to try several times, but it WILL work.

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