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I've lost internet connection on my 928. How do I get it back?
TerCur
Member

I like this phone - when it works.  I've spent too many hours with support trying to get it to work right.  After having to replace my first 928 -- 20 days after the warranty ended -- I mistakenly got the same phone thinking it couldn't happen twice!  NOT.  Now I'm having to count the days until I can replace it with a Samsung Galaxy or something comparable.  I can get a replacement with their new plan, but it would end up costing more in the long run.  Not happy at this point

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Re: I've lost internet connection on my 928.  How do I get it back?
vzw_customer_support
Customer Support

Help is just a posting away TerCur! May I ask are you able to use other services on your 928, like calling and text messages? Are you able to access the web using wifi? We're trying to narrow the issue down to either a device issue or a network issue? Can I assume that there isn't any liquid/physical damage on the device? As you share the details then we can assist.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: I've lost internet connection on my 928. How do I get it back?
TerCur
Member

I finally located a checklist on your website to try and it worked.  Since I couldn't check email on my phone, I had to wait till I got home last night to see this note.  Text and phone worked but there seems to be a consistent problem with emails so like I mentioned, I'll probably not get the same one when I have an opportunity to change.  I was able to get it to work after turning off and  leaving it off for awhile.  It was still very slow but appears to be ok this morning.  To answer another one of your question, I just got this phone about a month ago as a replacement for another one that died only 20 days after the warranty ended.

Thanks for checking back with me.Terri

From: Verizon Wireless Customer Support <forums@verizonwireless.com>

To: Terri Curran <curranter45@yahoo.com>

Sent: Thursday, December 4, 2014 10:54 AM

Subject: - I've lost internet connection on my 928.  How do I get it back?

#yiv4435199188 img

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A message from the Verizon Wireless Community

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I've lost internet connection on my 928.  How do I get it back?

created by Verizon Wireless Customer Support in Nokia Lumia 928 - View the full discussion                  Help is just a posting away TerCur! May I ask are you able to use other services on your 928, like calling and text messages? Are you able to access the web using wifi? We're trying to narrow the issue down to either a device issue or a network issue? Can I assume that there isn't any liquid/physical damage on the device? As you share the details then we can assist.

Thank you…

ArnettH_VZW

Follow us on Twitter @VZWSupport   Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community Start a new discussion in Nokia Lumia 928 by email or at Verizon Wireless Community

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Re: I've lost internet connection on my 928.  How do I get it back?
vzw_customer_support
Customer Support

@TerCur

I'm glad to hear your data connection has been restored.  However, I want you to be happy with your device choice.  If you'd like, we can continue troubleshooting the device slow response.  What is your device's current software version http://vz.to/1BkUNHd?  Let me know so that I can further assist.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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