IS ANYONE ELSE AS ANGRY AS I AM ABOUT THE NEW $30.00 UPGRADE FEE?
angrymom82
Newbie

NO CUSTOMER SATISFACTION HERE!!!!!

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29 Replies
commonsense101
Specialist - Level 2

cost of living goes up every year. Verizon's network keeps them head and shoulders above their competition.. i'm suprised it wasn't higher to be honest.

It is simple business practice, it is not like it is new to the industry. These smartphones cost the carriers billions of dollars every year... i'm sure if an aspect of your business was losing money year after year at a higher and higher rate you would try to plug that hole right?

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ifindbooks
Newbie

@ commonmsense101 ... how many ppl do u think DO NOT believe u work for Verizon? I worked for competitor and we were also put in the position to 'just charge em PERIOD.' But we were honest and forthcoming about all charges UP FRONT. No surprises after the fact and no misinformation to lock in a  contract. U could listen to EVERY ONE of my recorded calls for all 4 hours today AND NOT ONE AGENT advised of an upgrade fee!!!!!!!!!

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edis54
Contributor - Level 2

I understand your point – everything goes up.

But, if the whole burden has been placed only on a loyal, long standing VZW customers, I think that it is not fair.

New customers do not pay the $30.00, but as soon as they sign a contract they will use the same VZW service like those who must paid.

Tidbits
Legend

D R wrote:

I understand your point – everything goes up.

But, if the whole burden has been placed only on a loyal, long standing VZW customers, I think that it is not fair.

New customers do not pay the $30.00, but as soon as they sign a contract they will use the same VZW service like those who must paid.

New customers pay $35 as an activation fee.  So they pay more than existing customers looking to upgrade.  Does it really matter really?  Sure new customers can get the fee waived and most often through a 3rd party retailer at the cost of a second subsidization contract which lasts 6 months.

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cman0928
Contributor - Level 1

You're operating under the mindset that Verizon cares about how you feel. They don't. You can't rationalize the irrational.

commonsense101
Specialist - Level 2

nope.. verizon added 1.2million customers last quarter after adding the upgrade fee

guess you're in the minority

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edis54
Contributor - Level 2

I am too! Paid last week. For what?

Upgrade??? It's a joke.

jennieclose
Enthusiast - Level 1

I am!!!!

esms
Enthusiast - Level 2

I am.

I have been with VW for 12 years.. at beginning, there was a $100 credit for renewing 2 year contact, then it became $50, then it became $30  with $30 upgrade fee..

It became worse when I returned a defective phone using the return label from VM in order to get a replacement, the returned phone was lost, they could not find it anywhere..

So, first time paid upgrade fee, first time returned a defective phone, first time saw the the phone lost in shipping or warehouse (I have to the pay for lost phone)

Are they getting any better,  I cannot agree..