IS ANYONE ELSE AS ANGRY AS I AM ABOUT THE NEW $30.00 UPGRADE FEE?
angrymom82
Newbie

NO CUSTOMER SATISFACTION HERE!!!!!

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29 Replies
jennieclose
Enthusiast - Level 1

I am!!!!

esms
Enthusiast - Level 2

I am.

I have been with VW for 12 years.. at beginning, there was a $100 credit for renewing 2 year contact, then it became $50, then it became $30  with $30 upgrade fee..

It became worse when I returned a defective phone using the return label from VM in order to get a replacement, the returned phone was lost, they could not find it anywhere..

So, first time paid upgrade fee, first time returned a defective phone, first time saw the the phone lost in shipping or warehouse (I have to the pay for lost phone)

Are they getting any better,  I cannot agree..

edis54
Contributor - Level 2

I am too! Paid last week. For what?

Upgrade??? It's a joke.

commonsense101
Specialist - Level 2

nope.. verizon added 1.2million customers last quarter after adding the upgrade fee

guess you're in the minority

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tlw923
Enthusiast - Level 2

I am!  The phone was free but then I saw this fee and was very upset.  I asked Verizon about it and they said since all the new phones are so technical, they have added phone classes and online support free of charge. Now they have to pay for the workers who teach the classes and answer those free support questions.  I said why not charge for the classes cuz I'm sure 90% of us don't attend a class!  I thought that was a fair suggestion; then she said most of us do use the on-line tech support.  I guess!!!!!!

edis54
Contributor - Level 2

I posted the below a few days ago, because like you, I found about the $30.00 and I was angry:

“When I asked the same question about the $30.00 rip-off, I also received a response that “everybody does” and she even added that: “AT&T charged $35.00”….

I also tried to find out what I get for the $ 30.00, which was established in April 2012. Something that was not available to customers prior to April 2012. Only one thing came out of her mouth “In-store workshops in your area”.

I tried not to laugh. I just asked if it really some sort of a living soul comes to these meetings. There was no answer.”

VZ added the $30.00 knowing that we will pay.  And, we are paying. Forget about this. It’s out of our hand.

commonsense101
Specialist - Level 2

cost of living goes up every year. Verizon's network keeps them head and shoulders above their competition.. i'm suprised it wasn't higher to be honest.

It is simple business practice, it is not like it is new to the industry. These smartphones cost the carriers billions of dollars every year... i'm sure if an aspect of your business was losing money year after year at a higher and higher rate you would try to plug that hole right?

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edis54
Contributor - Level 2

I understand your point – everything goes up.

But, if the whole burden has been placed only on a loyal, long standing VZW customers, I think that it is not fair.

New customers do not pay the $30.00, but as soon as they sign a contract they will use the same VZW service like those who must paid.

cman0928
Contributor - Level 1

You're operating under the mindset that Verizon cares about how you feel. They don't. You can't rationalize the irrational.

Tidbits
Legend

D R wrote:

I understand your point – everything goes up.

But, if the whole burden has been placed only on a loyal, long standing VZW customers, I think that it is not fair.

New customers do not pay the $30.00, but as soon as they sign a contract they will use the same VZW service like those who must paid.

New customers pay $35 as an activation fee.  So they pay more than existing customers looking to upgrade.  Does it really matter really?  Sure new customers can get the fee waived and most often through a 3rd party retailer at the cost of a second subsidization contract which lasts 6 months.

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ifindbooks
Newbie

@ commonmsense101 ... how many ppl do u think DO NOT believe u work for Verizon? I worked for competitor and we were also put in the position to 'just charge em PERIOD.' But we were honest and forthcoming about all charges UP FRONT. No surprises after the fact and no misinformation to lock in a  contract. U could listen to EVERY ONE of my recorded calls for all 4 hours today AND NOT ONE AGENT advised of an upgrade fee!!!!!!!!!

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dustfairy
Enthusiast - Level 1

HERE EITHER Smiley Sad !!

AZSALUKI
Legend

buy the phone elsewhere and there will be no fee....and go by that's retailer's terms (amazon, costco, radio shack, best buy, etc). i'm sure nobody is "happy" with the fee, but every other carrier has done this for quite some time, so at least verizon was the last to do it.

it would be nice though, if they at least told you about it. i was aware of it already so i didn't care, but i can tell you that when i upgraded my wife's phone the other day, the guy didn't even mention the fee, or go over the terms on that line (upgrade a basic phone to a smartphone). i know i signed a couple of times that told me all of this, but it would be nice if they AT LEAST mentioned the fee, before they ring you up.

MojaveMoon_
Specialist - Level 1

AZSALUKI wrote:

buy the phone elsewhere and there will be no fee....and go by that's retailer's terms (amazon, costco, radio shack, best buy, etc).

That is incorrect for Radio Shack and Best Buy. During the checkout process, both stores advise you online that there is a $ 30 upgrade fee.

In addition, I have not seen anyone report yet stores that don't charge an upgrade fee.

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AZSALUKI
Legend

my bad. i had just read a post in one of these threads that stated that they saved $60 by going to radio shack to upgrade 2 lines.

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notarep
Contributor - Level 3

AZSALUKI wrote:

my bad. i had just read a post in one of these threads that stated that they saved $60 by going to radio shack to upgrade 2 lines.

It'll show up on their next bill. Indirect dealers don't charge it at time of purchase, but vz puts it on the next bill. I bought my phone off of newegg, and sure enough i saw it on the next bill.

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CalamityBill
Enthusiast - Level 1

yep, it's a load...  Got a $30 discount on my new phone, then paid the $30 upgrade fee (for what, exactly?), so back to square 1.  All "upgrade' done by yours truly, no one at Verizon had to touch a thing, except the poor bastard getting paid minimum wage to stuff new phones in boxes for shipping. Verizon's got us over a barrel here as no one has else coverage, but I keep hoping for alternative providers to step up to the plate and give these guys some serious competition.

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commonsense101
Specialist - Level 2

I can assure you no one in verizon is making minimum wage.. the starting rate is usually in the $14/hr range

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CalamityBill
Enthusiast - Level 1

That's true but things like shipping phones are all done by subcontractors and I can guarantee you these are slave labor jobs.

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commonsense101
Specialist - Level 2
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