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If I press or graze the power button screen goes dark and asks to shut down. This also happens as I'm
AefaeLina
Member

using the phone. Also, phone won't shut off. It turns itself back on. I have to let the battery completely die. I don't want to do a hard reset because I'm worried some of the websites I've saved in my favorites won't all be save. What should I do??!!

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Re: If I press or graze the power button screen goes dark and asks to shut down. This also happens as I'm
vzw_customer_support
Customer Support

AefaeLina, this is concerning to hear! I want to make sure that this issue is properly resolved. What model device do you have?


HarleyE_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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