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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Installed the update tonight and now my phone (Lumia 928) won't power up. I've tried a soft reset, but the screen goes from the Nokia logo to a red Verizon screen to a black screen. What's wrong and how do I fix it? Help!
Mr_Ected
Member

Installed the update tonight and now my phone (Lumia 928) won't power up.  I've tried a soft reset, but the screen goes from the Nokia logo to a red Verizon screen to a black screen.  Tried it 10 times with the same result.  What's wrong and how do I fix it?  Help!

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Re: Installed the update tonight and now my phone (Lumia 928) won't power up.  I've tried a soft reset, but the screen goes from the Nokia logo to a red Verizon screen to a black screen.  What's wrong and how do I fix it?  Help!
vzw_customer_support
Customer Support

Oh no Mr.Ected!

I can see if we can get your phone back on! I understand how important it is to have a phone. Have you tried this to see if we can get it back on? http://vz.to/1DZhteH . If it is still goes to a red Verizon screen and then to black we might need to do a master reset. While the phone is off try this:http://vz.to/1DZhXkU Be mindful this is the last resort because it will erase everything on the phone. If you have done back up assistant in the past you will be able to get you contacts back. Please let me know if you need any more help.

AmberF_VZW
Follow us on Twitter @VZWSupport

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Re: Installed the update tonight and now my phone (Lumia 928) won't power up. I've tried a soft reset, but the screen goes from the Nokia logo to a red Verizon screen to a black screen. What's wrong and how do I fix it? Help!
primortal
Sr. Member

Phone fully charged?

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Re: Installed the update tonight and now my phone (Lumia 928) won't power up.  I've tried a soft reset, but the screen goes from the Nokia logo to a red Verizon screen to a black screen.  What's wrong and how do I fix it?  Help!
vzw_customer_support
Customer Support

Oh no Mr.Ected!

I can see if we can get your phone back on! I understand how important it is to have a phone. Have you tried this to see if we can get it back on? http://vz.to/1DZhteH . If it is still goes to a red Verizon screen and then to black we might need to do a master reset. While the phone is off try this:http://vz.to/1DZhXkU Be mindful this is the last resort because it will erase everything on the phone. If you have done back up assistant in the past you will be able to get you contacts back. Please let me know if you need any more help.

AmberF_VZW
Follow us on Twitter @VZWSupport

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