Its pretty Obvious what is going on here (in regards to the Lumia 950/950XL)...
Polorboy
Enthusiast - Level 1

My theory from observations and speaking with both Microsoft and Verizon employees regarding the 950 and 950XL:

1) Verizon doesn't care one bit about its customers, all they care about is getting the maximum $ from everyone (happy or not)

2) Apple issued them an ultimatum stating "carry Microsoft phones, we pull our iPhone".

I had switched to T-Mobile awhile back (was forced back to Verizon due to no cell phone coverage whatsoever with T-Mobile).  What caused me to switch was Verizon turned my Android phone into a paper weight with an OTA update that failed.  They refused to replace the phone with a new one (they broke it, not me) and sent me several "refurbished" aka "still broken" phones.  They don't actually fix phones that get sent back to them, they just put them in "like new" boxes and mail them out to people as "refurbished".  After spending several days of calling Verizon tech support, who also had to call Motorola tech support, who didn't know how to fix it either, I just switched to T-Mobile.  If T-Mobile actually had cell phone coverage in my area I would have stayed with them.  I actually use my phone as a phone, so I need to make and receive phone calls.  Of course Verizon was all to willing to bend over backwards to try to get me back but nothing has actually changed. 

The Lumina 950 and 950XL are in fact technologically capable of working on Verizon's network, as a matter of fact the phones are designed to work on every possible network available regardless of carrier.  It is possible to get a 950 to work on Verizon's network, but Verizon does everything it can to make that connection the worst possible.  When you go into a Verizon store and tell them you want a 950, they say "You don't want that phone, you want an iPhone instead".  That is literally what they say.  Not, we don't carry that now, here are some alternatives.  No, they have the nerve to tell me that I don't know what I want, and they can tell me what I want.

Verizon's sales people are the most under-educated group I have ever met in my entire life.  I have not yet met a Verizon sales rep who actually knew how a phone actually worked or what the differences were between the major competitors (Android, iPhone, and Windows).  They had no idea that Android phones running early versions of Lollipop actually blocked users from saving data to "external" memory cards.  This was only recently fixed in an update from Google and only because it allowed developers to let the user decide to allow the app to save to an external card.  Also, they have no idea how iPhone's actually work, the fact that when you install an app in an iPhone and save data with it, that data is stored in the directory the app is installed in (which the user has no control over).  So, if you take a picture with one app, it saves that picture in the app's directory.  If you then use another app to edit that exact same picture, it actually does not edit the original but save another copy (leaving the original picture alone) in the directory of the app that did the editing.  So, taking a picture and then editing it now causes you to have two copies of the same image, though one might be "hidden".  So, if you were "smart" enough to take a compromising picture of yourself and try to edit out the "compromising" part, guess what, your iPhone still has a copy of that "compromising" picture stored on it and you have no way of ever deleting it.  If someone hacks your phone or your phone stores it in Apples cloud and someone hacks that, guess what... your "compromised" picture is their in all its glory.  The Windows phone's I am still learning about myself but essentially operate the exact same way the Windows desktop operating system does, so no restrictions on accessing the file system (apart from the normal Windows ones we have been using for the last 20+ years, i.e. administrative privileges, user mode, etc)

I have seen several responses from "Verizon Customer Service" on these forums that also tell me they don't care.  They respond once, with the exact same response to every complaint about not having the 950/950XL.  It is like they are feigning stupidity and have the reaction of "Lumina 950?.... whats that?" like they have never heard of it before.  Apparently Verizon's customer service is as ignorant to the product they sell/support as their sale's people are.

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27 Replies
bfloyd4445
Newbie

I think you are right on in most respects and what you say is what i have found to be true in dealing with verizon.

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47seijar
Specialist - Level 2

Everybody desperate for a Lumia 950 should take a gander at the forums on Windows Central. Folks are returning their 950's because of issues. Battery life is at the top of the list. Under standby its fine, but with regular use they report the battery drops by 20% per hour or more.

Windows Central Forums

Owners are howling mad that a "flagship" phone has so many issues. Apologists are saying "it's a work in progress" or "just turn off features." Really? Dumb down your smartphone to get through a day?? That's no solution. Folks don't buy a premium smartphone for what it might become one day when all the kinks are ironed out. They buy it to use it TODAY. And as the Lumia 950 looks right now, it's far from ready for prime time.

Imagine all the support calls and posts here about users' outrage that xx or yy isn't working! Waiting for the Surface Phone is the smart play.

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Tidbits
Legend

I don't have that kind of trouble, however I am not a power user.  People complain about 4-7 hours from 100-5%, but for me most devices are 14 hours minimum.

47seijar
Specialist - Level 2

I make 30-60 minutes of calls each day, send/receive 50+ emails and messages, and look at Flipboard a lot. And that's an average day. If we have a board meeting my phone blows up with messages and emails all day long. Stopping to plug in is often simply not an option for me. That makes the Lumia 950 a non-starter in my book even if Microsoft made a CDMA version. Meh - they can keep this one. I'm holding out for the Surface Phone.

Tidbits
Legend

I made roughly 2000 minutes, 1500-2000 texts, and get about 200-300 emails a month.  I don't do much social media, and I am not a heavy gamer(I do play some games, but not the intensive ones.  WordFued is like my favorite for example).  So my usage is always pretty consistent, and it always last me from wake up unplug to going to bed plugin.

dexman
Community Leader
Community Leader

Despite the fact that the 550 and the 950s processors can operate on VZW's network, Microsoft did not submit the phones for CDMA certification. Microsoft purposely restricted the phones to GSM networks. This locked out the customers of VZW, Sprint and their respective resellers.

Had Microsoft gone ahead and gotten CDMA certs and paid whatever licensing fees to Qualcomm, VZW would not be able to block network activations without getting slapped with fines by the FCC and the possibility of losing the rights to operate on certain frequencies.

If VZW chose not to sell any of the phones in its stores, one could simply go to a Microsoft Store or an independent dealer like Best Buy,  purchase a phone, take it to a VZW Store, put it on the counter and tell the rep to activate it.

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J_Icon
Enthusiast - Level 3

So, I wanted to follow up on your processor specifications:  Snapdragon 810 Processor with X10 LTE | 8994 Mobile Processor | Qualcomm

Yes the Verizon EVDO and CDMA x1 (2G) is built in the chip.  I will say though the filing with the FCC by Microsoft doesn't include CDMA, just WCDMA.

FCC Link:  OET List Exhibits Report

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Geebox
Contributor - Level 3

I saw this the other day, I'm reposting this from Primotal's post on another thread. VZW is either clueless or they purposely are dissing Windows Phone with a quote like

" Verizon has chosen to not carry the Nokia Lumia 10 in its retail channels."

  For real!, I think it is a purposeful diss.

http://www.neowin.net/news/verizon-provides-further-context-to-the-restriction-of-the-lumia-950-fami...

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primortal
Master - Level 1

Reading the comments on the article http://www.neowin.net/forum/topic/1280134-verizon-provides-further-context-to-the-restriction-of-the...  this struck me as, WOW.

Microsoft did pursue the Open Development Certification, and Verizon wanted a pile of money that was outside the costs this process normally takes, using excuses about WM10 being untested and new and technologies in the devices being new and on and on. (Microsoft considered fighting this in court, but at best it would have won them an even worse relationship with Verizon.)

Geebox
Contributor - Level 3

primortal wrote: 

Reading the comments on the article http://www.neowin.net/forum/topic/1280134-verizon-provides-further-context-to-the-restriction-of-the...  this struck me as, WOW.

Microsoft did pursue the Open Development Certification, and Verizon wanted a pile of money that was outside the costs this process normally takes, using excuses about WM10 being untested and new and technologies in the devices being new and on and on. (Microsoft considered fighting this in court, but at best it would have won them an even worse relationship with Verizon

Geebox: This is sad for consumers.  Even though Windows Phone has a small market share, VZW still could of made some money and kept it's WP customers happy and loyal.

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Tidbits
Legend

Proof they did? I am talking straight from Microsoft and not some fan site with speculations and hearsay with something with actual evidence.

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Geebox
Contributor - Level 3

It's not hearsay, the quote came from and an actual Official Verizon Response Letter.

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Geebox
Contributor - Level 3

The actual letter has been posted online.

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Tidbits
Legend

Link to it, and is it authentic and actually from MS personnel with their name on it.  Anyone can make a letter than looks legit online doesn't mean it is legit. 

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J_Icon
Enthusiast - Level 3

I seen the letter from Verizon.  I didn't see where Microsoft (Nokia) filed, but Verizon has little love for Windows Phone just the same.  There is much to do for Open Development, and these two companies can make it happen.  Device Certification: Open Network Certification | Verizon Wireless  I. suspect its about the money.

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Tidbits
Legend

Where's the Verizon is charging extra to make it work and etc etc that they were clamoring about?  I see nothing to imply that, and that's pure speculation. 

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J_Icon
Enthusiast - Level 3

I care, but then again I don't.  If I want either then my service provider will be ATT.  If I want the XL then I will buy it from Microsoft.  I have the Icon with Windows 10 mobile on it and am happy....for now.

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Tidbits
Legend

J_Icon wrote:

I care, but then again I don't.  If I want either then my service provider will be ATT.  If I want the XL then I will buy it from Microsoft.  I have the Icon with Windows 10 mobile on it and am happy....for now.

I am waiting for the surface phone, but I did buy the unlocked 950 which I use as on my personal line.

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dexman
Community Leader
Community Leader

I went back to the Microsoft Store and spent a little time with the 950. Seems like a nice phone. Action was smooth. As an Android user for years, the home screen looks quite busy compared to the more orderly look of the home screen of my Samsung Galaxy S4 and on iPhones.

I wanted to try out the 950XL, but there wasn't one out on the floor to look at.

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dexman
Community Leader
Community Leader

As the weeks go by, please post your observations about how the various aspects of the 950 hold up to daily use. It will be interesting to see what is in store for future WPs.

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