i'm sorry you're having issues with activating your replacement device btyg1119. I know how important it is to get that device up and running. Did you receive the phone from customer service or the Insurance company? First ensure both phones are powered completely off? You can activate the phone online via My-Verizon http://bit.ly/xB4iTc . Here are some directions http://www.verizonwireless.com/support/myverizon/HowToAddActivateDevice.html?lid=sayt&sayt=myverizon...
Keep us posted.
Follow us on twitter @vzwsupport