LG Cosmos 3 Inbox Full but plenty of memory available????

[weshuang]

My son has an LG Cosmos 3.  It keeps saying message inbox is full even though there is 54MB of internal memory available.  I have installed a 32GB SD card and moved all movable data on it (which is not much).  I have tried a hard reboot by removing battery.  There are only 8 txt threads in his inbox.  HELP!

[vzw_customer_support]

We appreciate you doing all of that troubleshooting, weshuang! Because you have done all the steps that are required in troubleshooting our next step would be doing a factory reset on the device. Here are the steps http://vz.to/1noCx8n.

RobinD_VZW

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