LG Cosmos 3 software will not download. Can anyone tell me why

[lmwalters37]

I have tried several times to run the update that it says the phone has. But it says server unavailable. Can anyone please help me out with this? The phone is still working properly.

[vzw_customer_support]

Thanks for giving the update a try, lmwalters37. We’re definitely here to help out. Are you able to access other web-based services through your Cosmos browser? What software version is currently on your phone http://www.verizonwireless.com/support/knowledge-base-31201 ?

JenniferH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[lmwalters37]

Yes I am able to access the web. [SW Version]VN251V5   [PRL Version]PRL 53357   [ERI Version]ERI 5

[Browser Version]6.2.3.2    [Media Center Version]1.0.2.418   [AVR Version]mVoice 2.40.1

[EMS Version]VLG_E_010_03_c41     [MMS Version]L12.50R  [Bluetooth Version]2.1+EDR

[OTADM Version]5.5.0   [MSUI Version]25.0   [HW Version]Revision 1.2  [MEID]0xA0000034D52478

Hope all one of these is what you are looking for?

[vzw_customer_support · Accepted solution]

Yes, that's perfect Imwalters37!

I have further researched this update and am able to confirm that the update hasn't pushed to all devices just yet.  The software update is released in stages.  I recommend checking for the update every couple of days.  However, if your device still doesn't show the update within the next couple of weeks, please let us know.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!