LG Cosmos Touch VN270 turns on all the time and kills battery life - how to stop this??
sdoebel
Newbie

I lock the phone using the lock button on the side but then I'll notice that the display will come on spontaneously (an hour later or ten minutes later...it varies). I notice there is some symbol flashing (arrows and tiny cell phone icon at top of display)  and when I unlock it I will see a screen for browsing and downloading. This is super annoying because I have to keep recharging the phone even though I barely use it. And I can't find a setting to shut whatever it is off that keeps making it do that.

 

It's true that the display dims a minute later but if this is happening all day then it wastes the battery. I can tell because I'm recharging the thing every other day, which I'd really rather not have to do. 

 

Solutions??

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1 Solution
Not applicable

Everyone, I understand how frustrating this issue can be. This has been addressed to our product and we are still investigating the cause of this problem. Once a fix is implemented it will be in the form of a software release. Once we have more information and a fix, we will communicate that information. 

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20 Replies
DionM_VZW
Verizon Employee

Hi sdoebel! I'm here to advise on what to do about your device backlight coming on. It is very possible that this is being caused by a service called Daily Scoop. I recommend disabling the service as the first step in troubleshooting.

 

To turn off Daily scoop message settings, you must Launch Daily Scoop by going to Media Center>Browse & Download>Daily Scoop> Select ‘Menu->Options->Verizon Msgs’>Choose ‘Off’ and ‘Save’.

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donlonmd
Newbie

I have the same issue.  In the  middle of the night, even when the phone is locked it will turn on and light up the room and drain the battery.  This is very frustrating.     When I unlock the phone the BROWSE and DOWNLOAD screen is active.  One of my friends has this phone  and the SAME thing happens to her.  I have disabled the daily scoop but this seems separate.  I have done the software update but no updates are available.

 

-Mark

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jrob
Newbie

         I have the same issue, the phone comes on and goes to the browse and download page. It does this every 20 minutes or so. AT first it would come on and talk tring to sell a service to me. But by getting rid of certian services I got rid of the talking.

        Still having the lighting up on the download page every 20 minutes or so and killing my battery I tried verizon again. They said they had to email the daily scoop ap people to suspend the service and it would take a couple days. This was the only way to do it because the ap could not be removed from the phone.  Several days later with the same problem I called again.  This time the nice lady from verizon basically "YOU WILL JUST HAVE TO TURN YOUR PHONE OFF AT NIGHT". 

     So if you purchased this LG phone from verizon you are stuck in a 2 year commitment with a piece of junk. Verizon obviously knows there is a problem and wont admit it.

    This is the costomer service you get after being with a company since there inception.

 

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Not applicable

Everyone, I understand how frustrating this issue can be. This has been addressed to our product and we are still investigating the cause of this problem. Once a fix is implemented it will be in the form of a software release. Once we have more information and a fix, we will communicate that information. 

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copsmom
Newbie

How much longer is this going to take?  I have been complaining about this issue since April.  At first Verizon denied there was a problem, thus losing time in trying to find a fix.  The earlier software update didn't address the problem.  All it did was eliminate the "New Media Center Message" message.  The browse and download page was still there.  It shouldn't take your experts 6 months to fix this.  

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pepperfarm
Newbie

Just to add another voice ... I've had the same issue.

 

Due to my terms of employment I keep the phone on overnight. Between midnight and 6:00am the backlight comes on and stays on, even though the timer is set to 30 seconds. Once, and only once, I left the volume turned up, instead of vibrate-only, and received detailed instructions on how to set up the email feature. That was not a friendly way to wake up. If I see the back light on, or the Download screen, I can shut it off with the screen lock button. Sometimes it comes back on later. This definitely kills the battery by morning.

 

I have worked with various Customer Support people who knew nothing about this issue. They have walked me through the remove battery, reset and reactivate phone, etc. to no success. VZW was kind enough to replace the phone with the same model. The second phone has the same issue.

 

The local Verizon store would only tell me to please contact the Customer Service number. The corporate account rep at work has been a black hole, so far.

 

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ts0104
Newbie

Hi, just thought I'd chime in that I am experiencing this too.  More recently in the past few weeks if that makes any sense.  I did have Daily Scoop, from months ago, wish I never would have.  Phone still lights up and goes to browse and download (is doing it right now!)

 

Please fix soon or can we get a different phone if we can live without it for a few days to mail it in?

 

Thanks.

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golowes48
Newbie

Same situation here with my wife's phone, and now my touch screen is no longer responsive.  What a piece of junk this phone turned out to be.  Now they will probably give me a refurbised phone and I will have the same problem my wife has...good times.

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drblum
Newbie

I've been trying to find a solution to the problem of my Cosmos Touch lighting up all night long, draining the battery, giving me media message alerts, etc, since I got the phone many months ago.  I've followed the problem through several forums and tried every suggested solution from hard resets to software updates, to turning off Daily Scoop alerts and emailing vzdailyscoop at mobileposse.com. 

 

Nothing has worked and now lately the problem has gotten WORSE.  Now I'm getting VOICE alerts in the middle of the night about how I can get mobile email. 

 

LG Cosmos Touch users desperately need a fix that will eliminate all this Verizon spam.  Verizon is getting a black eye, LG is getting a black eye, and users are ready to stop looking for solutions and to start looking for other ways of getting satisfaction.

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happyclientsnot

I have the same problem too. Notice that Verizon won't answer your pleas for help? THEY don't know what to do with it. I have been dealing with this for MONTHS!!!!! I have talked to Verizon and LG. At least with LG they actually admitted that is was a problem, but Verizon has to work with them to resolve. It dont look like thatthey are willing to resolve. I have found a better deal at Boost Mobile and Wal Mart. I will give them a little more time to resolve and then I will move on. And when I am gone, I'M G_O_N_E!!!!!!!!!!

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syrjasonv
Enthusiast - Level 1

I agree, its been months and no update on this issue.  I will not renew with VZW if I don't hear some sort of progress in the next month.

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stein559
Newbie
this morning (3 am) is the first time in a week that I noticed this happening and also the first time in a week my phone was at the download screen after unlocking the phone. The past several days, it actually just went to the main screen after I unlock the phone like its supposed to. But twice this morning my phone was at the download screen again. Has anyone else experienced this or know if Verizon is doing tests on their end? By the way, Verizon, I am not paying you x dollars a month to gather troubleshooting data for you at 3 in the morning. Get with LG and fix this device now.
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syrjasonv
Enthusiast - Level 1

Still happening here on both of our phones.  Got the dreaded Gmail announcement this norning too. At least it could of also reminded me to turn back the clocks tonight.  Wish I could end my contract sooner without penalty.

 

 

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Tumbleweed
Newbie

Come on Verizon......It's time to step up and fix this mess!  Get this corrected and quit jerking us around or we are taking our business elsewhere.  You have screwed around long enough.

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syrjasonv
Enthusiast - Level 1

Saw this update on the LG website:

http://www.lgforum.com/forum/boards/carriers/verizon/topics/lg-cosmos-touch-likes-to-go-to-the-brows...

 

So hoping we see something soon.

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LG_Pro
Contributor - Level 2

syrjasonv wrote:

Saw this update on the LG website:

http://www.lgforum.com/forum/boards/carriers/verizon/topics/lg-cosmos-touch-likes-to-go-to-the-brows...

 

So hoping we see something soon.


The update to ZV5 should start, tonight 11/11/11 ...  The general proceedure is to push the update to a few thousand phones, wait a couple of days (Soak) and then push the remainder in the following few days.  Updates are generally done in the late afternoon through the night...  Watch your phone you should be prompted when it is contacted by Verizon with the update...  If you don't accept it, if it's an inconvenient time, you should be able to go to settings on your phone, then Phone info, and finally Software update and "Request" the update be sent again.
 
  • Fixed power cycle when closing keyboard while composing SMS
  • ·Upload pictures to facebook
  •  Backlight now stays off for programs unless they are running in the foreground
  • o   Programs should now not auto run.
  • ·         Browse and Download menu will no longer appear after keyguard unlock
  • Fixed power cycle when forwarding some text messages

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syrjasonv
Enthusiast - Level 1

Downloaded the update.  Hoping it works!

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Not applicable

Thank you everyone! This issue will be fixed in the next software release for this phone. The date has not been finalized for when the software will be released. 

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pepperfarm
Newbie

Software update? It's too late.

 

I have sent back the replacement phone, as well.

 

I am explaining to anyone who cares to listen what has been happening to me in an effort to forwarn them of Verizon's cavalier attitude toward problems.

 

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supermom
Newbie

I have the same problem with my Cosmos touch.  I called tech support & we reset the phone to the factory defects. Disabled Daily Scoop & my phone still will come on by itself.  I am sick & tired of going to bed at night with the battery full & the next morning my phone is dead.  Sometimes when I check the phone the screen it is on is Browse & download.  I have never had these problems with my versus or other phones.  The reception is not as good either. Is there any solutions to these problems.

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