LG Cosmos basic phone

[lorriel]

When I make a call with this phone the person on the other line can't hear me and I can't hear them.  Any ideas how to fix this?  I have even tried a different battery and it still won't work. Thank you for your help

[LatinCowboy505]

Sounds like the mute is turned on.

[vzw_customer_support]

You should be heard, lorriel! Lets try to figure this out. Is the device in a case?  Can you hear the person on the other end? Is there any physical or liquid damage? Share the additional details so that I can assist.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

[lorriel]

The device is not in a case.  I cannot hear the person on the other end.  We have put a different battery in and it still doesn't work.  It can still be used to text though.  There is no damage to the phone. Thanks!

[vzw_customer_support]

Hi Lorriel,


Great info! Does this happen on every call or certain contacts? Is the issue occuring in one location or everywhere you go? Please accept my follow, and send a DM with your mobile for account review.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport