Re: LG Extravert 2 terrible
vzw_customer_support
Customer Service Rep

MTWilliams

Sorry to hear about the continued trouble with text messages on your device! Let's work together to get this fixed. Is the memory on your device full? You can check by following these steps: http://vz.to/1w0u90T

If the memory is full, I do recommend deleting other files besides the text messages to free up some space. Once space if available, you can attempt to delet the text messages again.

Also, can you check to be sure your phone's software is up to date? Here's how: http://vz.to/1oxZ2nB

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: LG Extravert 2 terrible
LukeFF
Newbie

I am having the same problems here with mine. I have messages that I cannot delete, and right now my screen is saying I have unread text messages. Nothing I do will fix the issue. I've checked for a software update, and there's nothing new for me to update. The memory on the device is not full, either.

This phone is a piece of junk, no doubt about it.     

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Re: LG Extravert 2 terrible
tbo27
Master - Level 2

Hard reset it

Re: LG Extravert 2 terrible
tbyrd200
Enthusiast - Level 3

These phones are getting worse. I was talking to my wife yesterday...her phone dropped the call five times in less than 5 minutes...Verizon needs to do something about these phones. If my family has an emergency and can't reach anyone...who is to blame if something happens?  Terrible phones, and Verizon will not acknowledge there is anything wrong with these, at least give us phone owners another choice, of one that works.

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Re: LG Extravert 2 terrible
vzw_customer_support
Customer Service Rep

We want to see your phone experience get better, tbyrd200. Even though we don't manufacture the phones, it's extremely important to us that you have a working phone in hand to reach your family. I have sent you a follow request along with a private message. Please check your inbox to reply privately so we can make sure to discuss all the options for replacing your phones.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: LG Extravert 2 terrible
ttcheng
Enthusiast - Level 2

I've also been having problems with the Extravert 2.  I just ran across what appears to be a software update dated 8/20/2014, here:

"http://www.lg.com/us/support/product-help/CT10000003-CT10000027-1407534682571"

LG Help: Product Support and Troubleshooting | LG USA

Hopefully, this is the fix we've been waiting for!

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Re: LG Extravert 2 terrible
vzw_customer_support
Customer Service Rep

LukeFF I definitely want you to be happy with your device! Have you tried pulling your battery for about 10 seconds and testing again, just to be sure the phone is not frozen? If so, I would recommend a master reset to the the phone, use these steps http://vz.to/1lBTJZa

SandyS_VZW

Follow us on Twitter @VZWSupport

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Re: LG Extravert 2 terrible
flintgato
Enthusiast - Level 2

Have you tried praying? I heard it helps a lot.

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Re: LG Extravert 2 terrible
acnimisty
Newbie

your phone needs an update, ours did the same thing

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Re: LG Extravert 2 terrible
tbyrd200
Enthusiast - Level 3

Updated all three of them... still having the same problems...

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