LG enV3 First letter always defaults to lowercase when texting using the inside full keyboard

[jjm12345]

LG enV3 First letter always defaults to lowercase when texting using the inside full keyboard...yet works fine on outside keypad. I have the settings set up properly on the phone to Abc. Even if I change to all caps, it only affects the outside keypad on front of phone, and not the full inside keyboard when flipped open. SW version is VX920V02. I have tried resetting phone, yet did nothing.

Any help is appreciated!

[vzw_customer_support]

Hi jjm12345!

Let's look into this! When did the issue begin? When you press shift, does the letter change to uppercase?

Thanks,

AyaniB_VZW

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