LOL, so I went to my verizon store yesterday......
penciltester
Enthusiast - Level 2

Long story short I walked in and told them I had a software issue. Ten minutes go by and I speak with a rep. I ask about the cyan/windows update. She takes me to a computer and starts looking while I explain everything I have learned about release dates, firmware, competitors releases, time tables, FCC/BBB complaints, windows 8.1, dev previews etc. She looked baffled and was apologetic and said I knew a lot more about the situation and phone than she did, seeing that she didn't even know about an update. She then called another rep over and asked if he knew anything.

His response, " I try not to sell any windows phones, err I mean I don't know much about them." He then scurried off.

She then excuses herself to talk to management. Five minutes go by. I look at my girlfriend and say, "The response will be generic with no real info, even though I asked for a time table."

The rep returns.She said managements response was that they are testing it so it doesn't interfere with the network, that is the reason they are holding back the release. I couldn't get anything else out of her, all I could get is a blank look and a smile.

Verizon your communication and customer service are appalling.

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12 Replies
rcschnoor
Legend

You are correct, LOL. Verizon does not give out timetables for updates, UNTIL the update has started to push out to phones, period.

It appears you knew this, yet still asked for one, knowing full well what the answer would be. Not sure what you had hoped to gain except to waste your 30+ minutes. I know I have better things to do with my time than that.

Trenton07
Enthusiast - Level 3

" I know I have better things to do with my time than that."


Like wasting 30+ minutes here instead arguing about it.

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rcschnoor
Legend

More like ~1 minute as it is updated on my desktop as I am doing other work.

Edit: This one ~10 seconds.

rednibkram
Specialist - Level 1

Thank you so very much for posting this story, as this is yet another example of proof that Verizon is the one "holding up the update."  Straight from a Verizon store clerk that "upper management" confirms they are "holding up the update."  This is what I have been saying all along.  They have had the update since July 15th, yet I have been told by Verizon personnel and "nay-sayers" online here in the forums that "Verizon is not holding up the update," or "Verizon doesn't even have the update," or "how do you even know Verizon has the update?"  So, to all those who have told me that, try telling this guy that Verizon isn't holding up the update!

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rcschnoor
Legend

rednibkram wrote:

Thank you so very much for posting this story, as this is yet another example of proof that Verizon is the one "holding up the update."  Straight from a Verizon store clerk that "upper management" confirms they are "holding up the update." 

You could be right, except I don't know that a VerizonWireless Store manager would really be considered "upper management". I notice YOU inserted the word "upper" into the quote even though it was NOT in the OP of this thread.

You never know, though, Daniel Mead COULD have been in the store at the time and THAT was who the sales rep excused themselves to consult for the information.

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Not applicable

That made me laugh in under 1 millisecond

Going to the store was just to get a reaction, however the reaction was not what the OP thought it would be.

Its like when you are child you want your way and go to each parent until you get what you want. If you are a savvy parent the reply would be as the Verizon store gave to the original poster.

You stay unified in the reply.

It is in testing, you will get it when we are good and ready to give it to you PERIOD. That I commend Verizon for; if they responded like that.

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penciltester
Enthusiast - Level 2

I find it funny that people believe they know what my reasons for going to Verizon were. I find it equally amusing that it is made to fit their narrative or agenda. I went there to see what information I could get first hand regarding this issue. I am not going to take the word of a group of people online that I don't personally know.  After my interaction with the two reps and seeing that I was met with most of the negative experience others had posted, the response I predicted was an educated guess.

As to Verizon keeping a unified and clear response, they have failed. They have given a handful of different answers to different people. So I don't think they should be commended for that. Also, applauding the stonewalling of their customers seems a bit asinine.

Holy crap, Daniel Mead was printed on the guys name tag that said,  "I try not to sell any windows phones." It all makes sense now!

Of course i'm kidding

As to wasting my time, well that's all relative isn't it.

(comments removed)

>> Edited to comply with the Verizon Wireless Terms of Service <<

Edited by:  Verizon Moderator

Trenton07
Enthusiast - Level 3

At least know Elector and rschnoor aren't here to do anything but tell people who really want this update that they are wrong and Verizon is right.

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rcschnoor
Legend

Wrong and/or right about what.

Whether or not you want an update is totally up to you. There is no right or wrong.

If you THINK Verizon will give you a timetable for the update, then yes you would be wrong. That does not mean Verizon is right and/or wrong. Verizon simply does not give out timetables for when an update will be pushed out. It is a business decision they have made and whether or not you like it, it seems to work for them. It does NOT make it wrong or right, simply the decision they have chosen.Smiley Happy

This decision is also not limited to Windows Phones.

Not applicable


(comments removed)

>> Edited to comply with the Verizon Wireless Terms of Service <<

Edited by:  Verizon Moderator

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rednibkram
Specialist - Level 1

Really though!?  You're going to make a big deal out of the word "upper."  Ok, so it wasn't "upper" management that told him, but it was "upper" management that told me!  There, correction made.  Happy now!? 

rcschnoor
Legend

Yes, that is how misinformation starts. Someone attributes an incorrect quote to someone and unless it is corrected, this FALSE quote can be passed on as fact to others who don't have the original statement to corroborate the facts. If you are going to "quote" something, you should take the time to do it right.

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