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Lesson Learned
SickFreak
Sr. Member

I helped a family member get a new Windows Phone 8 and had something happen that had me banging my head against the wall for a couple of hours.  She was upgrading from a old non-smartphone and when they activated the new WP8, all of her contacts from her previous phone were automatically put onto her new phone.

Well... after I set up her Microsoft ID, I noticed that her Outlook, SkyDrive & calendar were all working correctly - syncing up between WP8, Outlook.com & her Outlook client.  What was missing were all those contacts....  They were on the phone, but never got synced up to the cloud or her PC.  If I created a contact on the PC, it would show up in the cloud and then on her WP8.

What was the problem, you ask?  It was Verizon's Backup Assistant program.  What happened is that under her old phone, Verizon set up the Backup Assistant to backup all of her contacts so when they reset her phone, all that information was automatically restored to the phone.  When she got the new WP8 device, Backup Assistant did the same thing - automatically restore all her contacts to the new phone... unfortunately, the contacts were associated with the Backup Assistant program instead of being released and letting the contacts link to the Microsoft ID.  Basically, the Backup Assistant thought it was the primary.

So... to fix this, I logged onto the VZW website and exported the entire contact list to a CSV file and then went to Outlook (PC) and imported all the information (making sure to correctly map the fields.)  Once I did that, I killed the Backup Assistant on the phone (which deleted all the contacts on the phone,) and let the system sync.  Now everything's working as intended...

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Re: Lesson Learned
Ann154
Expert
Expert

Honestly, that's sounds like what many android phone users did. They exported all their contacts from Backup Assistant if they had any there and imported them into their Gmail account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Lesson Learned
SickFreak
Sr. Member

Sounds about right - had nothing to do with the WP - it was all Backup Assistant.

When I restore files on a computer, the backup no longer owns the file - it's owned by the original owner or by the system.  Backup Assistant won't release the contacts.

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