Live Chat doesn't do anything

[cantara256]

Verizon's Live Chat doesn't do anything.

I select Live Chat; then I say I need help with "Traveling Abroad"; and then... nothing happens. What am I missing here? I'm on Mac OS X 10.9.4, tried Safari and Chrome, both latest versions.

Thanks,

Raul

[ynggrsshppr91]

You need to call.

[cantara256]

Why? And how? Wait until I get back from Europe when I no longer need it?

[ynggrsshppr91]

You should have made the change before you left so that's on you. If you want to call and get it while you are there the number is 1-908-559-4899.

[cantara256]

Like I said in my original email, I did call before I left. I got the number by walking into a Verizon store and asking them how to unlock my phone, and they said I should call the Global support number. I did both of those things before I left.

[ynggrsshppr91]

I'm not Verizon so I didn't get the email, and the above post says nothing about any of that. Unless you have a 3g phone you don't need anything unlocked. Almost all 4G phones come globally unlock and always did.

[cantara256]

One of my fellow travelers has an iPhone 5, factory unlocked, and has exactly the same problem.

[vzw_customer_support]

cantara256,

We can help make sure you are able to use your phone while traveling! We have a Virtual Calling Card that you can use to reach out to our Global Support team, toll-free, from any landline. Please follow the instructions here: http://vz.to/J2vhyf for assistance.

SarahO_VZW
Follow us on Twitter @VZWSupport