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Lte band
heimayi
Member

I have a LUMIA928, in China can not use China Unicom's 4G network, is not the frequency band is locked in the BAND13, can you unlock it?

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Re: Lte band
vzw_customer_support
Customer Support

Great question. Please enable Global mode on your device. We do not lock the frequency in the device, but enabling Global Mode will ensure all available frequencies are being picked up.


TylerK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Lte band
heimayi
Member

不好意思,SIM卡设置中无全球模式选项

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Re: Lte band
heimayi
Member

Excuse me, there is no global mode option in SIM card settings.

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Re: Lte band
heimayi
Member

Excuse me, there is no global mode option in SIM card settings.

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Re: Lte band
vzw_customer_support
Customer Support

We want to get your device up and running. We want to clarify, are you using your Verizon Wireless services while in China?

CarleyR_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


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Re: Lte band
heimayi
Member

Yes, I'm in China. My LUMIA928 can't use 4G services, working in the 2G and 3G mode. Can you help me solve this problem? Thank you!What information do I need to provide to you?

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Re: Lte band
mama23dogs

Tthe 928 for Verizon is able to use LTE bands 4 and 13.  Unicom has available 41 which can also be used by phones using 38. 

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