I have a LUMIA928, in China can not use China Unicom's 4G network, is not the frequency band is locked in the BAND13, can you unlock it?
Great question. Please enable Global mode on your device. We do not lock the frequency in the device, but enabling Global Mode will ensure all available frequencies are being picked up.
TylerK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
ไธๅฅฝๆๆ๏ผSIMๅก่ฎพ็ฝฎไธญๆ ๅ จ็ๆจกๅผ้้กน
Excuse me, there is no global mode option in SIM card settings.
We want to get your device up and running. We want to clarify, are you using your Verizon Wireless services while in China?
CarleyR_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Yes, I'm in China. My LUMIA928 can't use 4G services, working in the 2G and 3G mode. Can you help me solve this problem? Thank you๏ผWhat information do I need to provide to you?
Excuse me, there is no global mode option in SIM card settings.
Tthe 928 for Verizon is able to use LTE bands 4 and 13. Unicom has available 41 which can also be used by phones using 38.
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