Lumia 735 Windows 10 Update Thread

[Warcrysis]

The windows 10 update was launched this past week. Other phone carriers are already pushing the update to there windows devices that qualify.

quickly before I start this thread I have this to say:

Verizon is Americas Largest network, As Advertised. Also has the fastest network. Again As Advertised. When it comes to Product updates for the likes of the Apple IPhone and Samsung Galaxy Verizon pushes the update on day one. the moment is available. And for some reason the windows phone users are sitting here waiting for the officially launched software upgrade we have waited months and months for.

I find the lack of release and the utilization of excuses revolting. I'm starting to get disgusted with these business practices from a company claiming to be "The Best Network". I have to tell you. there is a reason I use AMD processors, boycott apple products, do not use the more powerful playstation. wont pay to see some movies, wont use certain company's or brands. It is because they do not deserve my respect or my money cause of there practices.

I will give Verizon until midnight Monday March  21st or I am going to drop there service. I will walk in to the ATT store and walk out with a Lumia 950 and for the second time will have left Verizon. One time for price gouging and the second time will be shady business practices. this windows phone boycott of Verizon is shameful. there advertisements in store are not even of the latest version of windows phone 8. they are going out of there way to make a partnership with Apple to do everything they can short of selling windows devices to damage the sales of the windows phone and improve those of the iPhone or Samsung. I will not pay for this kind of shady business practice.

So has anyone heard a peep from Verizon about the update being made available?

Did they even request a firmware update in preparation for this launch?

When can we expect to see the update every other carrier is pushing out released to Verizon users?

Again Tuesday if the update is not available I am going to ATT. I recommend all windows users prepare to switch to ATT if Verizon is going to continue this lazy progress.

[Tidbits]

Why wait just go...  They are not going to push out on 1 person making a threat to leave them. They get those on a daily basis, and they all rarely follow through or they get replaced by someone who leaves another carrier.

[Stranger612]

War......have you thought about the insiders method?

I will be doing it very soon and won't be looking back regardless of what they decide to do.

I didn't buy the 735 because of VZW and if they don't support it, so be it.

Face it folks.....customer service and the support of the devices we purchase from them is an after thought that they preach but because it doesn't add to their bottom line it is a very hollow song they sing.

[vzw_customer_support]

Warcrysis,

Thank you for your inquiry and your interest in the Windows 10 software update for your device. We take great pride and care in making sure our customers have the latest operating system, and that those updates are thoroughly tested to ensure the best customer experience. We are currently working with Microsoft on the update schedule for select Lumia devices.

To find out if your Lumia device is or will be eligible to upgrade to Windows 10 Mobile please download the Windows 10 Upgrade Advisor from the Windows Store on your device. Once the Software is officially approved, you can also check the Advanced Devices – Software Updates page to see if the update is available for your device.

Windows 10 Upgrade Advisor: http://windows.microsoft.com/en-us/windows-10/windows-10-mobile-upgrade-advisor

Advanced Devices – Software Updates: http://www.verizonwireless.com/support/software-updates/

AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ToGor]

Look, this is a nice canned reply, but the 735 exists on the update list.  That's the model being discussed on this thread.

Verizon and Microsoft are looking at the update schedule.  Of course, historically VZW has taken months to get 'round to "testing" Windows updates (apparently not a high priority).  Why not surprise customers and make them Very Very happy and loyal now?

I appreciate testing, but that should already have been done by now if the Windows customers really matter. 

Now what could be very useful is an estimated release date - even release month.

[WindowsFan1992]

Look Verizon I understand that you as a company are trying to be diligent and make sure that the upgrade goes as planned. However that being said if every other provider is already pushing the upgrade and Microsoft has made it available, I simply don't see what more is needed. If your network isn't ready to support it then that's on you not your loyal customers. I brag about Verizon to all of my friends and family that have ATT. I have encouraged and helped multiple people switch to Verizon, and at the moment the only thing I fell I have gotten out of it us absolutely nothing. If your not going to give us the option to upgrade to the newer Windows Phones that are available then at least give us the software upgrade. I'm not going to threaten to leave Verizon or anything like that, it just feels that you could give your customers more.

There is absolutely no excuse or reason for your slow response, I never had to wait long for an update or upgrade for my Android device when I had one, so I know that you can easily send out upgrades and updates when it pleases you.

At the end of the day what I am trying to say is complete and utter laziness on your part does not warrant patience or understanding on my part. Thank you for your time and attention.

A loyal Verizon Customer and Windows Fan

[47seijar]

How many people at Verizon should be dedicated to getting out an update for a HANDFUL of 735 owners? Face it -- W10M has such a minuscule following that nobody is prioritizing it. You can join the preview program and get developer builds of W10M right now, direct from Microsoft.

[dexman]

By releasing GSM-only phones, Microsoft's limited compatibility stance isn't helping to improve Windows Mobile's standing with Verizon Wireless and Sprint customers.

Microsoft has released 4 Lumia models recently and none of them can be brought onto VZW or Sprint. 2 more Lumia models are rumored to be in the works (750 & 850) and chances are pretty good that they too will be incompatible.

If Microsoft released the 550, 950 & 950XL and then went into a holding pattern until the Surface Phone was ready, that would be one thing. But this conga line of new at&t/T-Mobile/Cricket centric phones looks bad for Verizon Wireless customers who want a new model.

When the Surface Phone is released, will the price tag be such that only businesses can afford to buy it?

[jharris326]

I think the reason Microsoft does not release many and lately no Windows phones on the CDMA radio band is because Verizon blocks updates until they are forced to.  I am glad I no longer have an idiotic contract holding me to them!

[Tidbits]

jharris326 wrote:

I think the reason Microsoft does not release many and lately no Windows phones on the CDMA radio band is because Verizon blocks updates until they are forced to.  I am glad I no longer have an idiotic contract holding me to them!

Wrong... Look at the Nexus 6P, Nexus 5X, Moto X 2015, and iPhones.  With Block C rules Microsoft could have made a CDMA capable device they can control all the want and Verizon has to give them to code to do it.  They chose not to pay the licensing required for CDMA(This is paid to the FCC, and Qualcomm).

[CVWJ]

I totally concur with your well crafted letter response.  I'm a loyal Verizon customer and have been since 360 Communication, however I'm disappointed as well with the lack of support for Windows based phones.  I like Windows phones because they're oriented more towards power users and business environment and less on game apps and that sort of environment.  My wife's Apple 6 on Verizon updates like clockwork and it is frustrating.  Being the largest carrier, Verizon could move light years ahead if they'd get behind Microsoft and push the Windows Mobile 10 platform

CVWJ

[primortal]

VZW may have the best network but it's dedication to supporting devices on the worlds best network is subpar besides the iPhone.  They should split off the device business to someone else who can actual support and manage the devices properly.

[WindowsFan1992]

I have talked with both Verizon and Microsoft at this moment it seems to be that they are both blaming each other. However they also say that they are working on it. It seems as if both Verizon and Microsoft are acting like children and we are getting caught in the crossfire.

[dexman]

As Tidbits has noted, if Microsoft had submitted any or all of the latest Lumia phones for CDMA certification, Verizon Wireless would have no choice but to allow the phones onto the network. If VZW tried to block access, the FCC would slap VZW with fines and possibly revoke licenses to operate on certain frequencies.

Microsoft has admitted that it is taking a limited approach as it relates to the new Lumia phones. That has led to the theory that the next Windows Mobile phone that should be compatible with Verizon Wireless will be the anticipated Surface Phone.

[zock01]

Will the Lumia 650 that just came out work at Verizon.  It is dual sim and shows is works on WCDMA

[Tidbits]

WCDMA is NOT CDMA. It will not work.

[zock01]

There does seem to be a problem  as I have a Lumia 735 and it does show as one of the phones to be upgraded.  That being true I downloaded the Upgrade Adviser and when it got done it said " The Windows 10 Upgrade isn't available for your phone right now,  Were trying to determine if you phone can support Windows 10."

Can you please advise on a release date; I have backed up and I have 10.51 GB free on the phone

[zock01]

Added information: I have backed up and I have 10.51 GB free on the phone.  I am on Software Release:  Lumia Denim, Windows 8.1 Update 2, OS version : 810.15148.160

[zock01]

and firmware version

02171.00002.15194.03084

[mmitt]

I agree with Warcrysis.   I'm fed up with Verizon not supporting Windows phone.  Over the past 20 years I have paid a lot of money to Verizon & Verizon Wireless.  I'm switching to AT&T if they don't come out with the update soon for the 735.   I'll change my wireless internet node and disconnect my landline too.   Yes, I could do the insider update, but why should I use a work around for service I'm paying for.  Enough is enough, just push the update out and stop the delay.  Also, Verizon  wants additional $ for premium voicemail.  Since I have standard voicemail, I have to manually sync to get voicemail so I never know when I've missed calls, which is frequently with the sporadic service I get.  Finally, I will update to the new Windows phones when they are released later this year, so I may as well switch carriers now.

[zock01]

I have a Lumia 735 and I had the same problem with voicemail.  I contacted Verizon and a tech made a change (I think turning off Visual Voice Mail) and now I know when I have a message it shows on the phone Icon.  If you click the phone icon down at the bottom left of the screen there is an icon that shows how many.  It is a little small but it is there.  I am guessing it is Microsoft and not Verizon which determines the order of which phones and carriers get what and when as far as Windows 10 mobile.