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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
So every time I make a call, the phone screen goes black. The only way to get it back is to make it think I'm going to shut it down by holding the power button. I then scroll up and I get three seconds of seeing the data for the call... If a call is made I can't end the call... I'm getting frustrated with this as I've spent hours getting this phone set how I want...
You cannot hold the phone up to your ear or tap the screen? If not, sounds like a proximity sensor and you might need to return this phone and exchange.
Had the same problem yesterday. Bought 2 Lumia 735 phones with glass screen protectors. One was able to make calls with the screen showing and the other would go black. Had to keep pressing the on-off button to view the call screen. I did to factory resets to no avail. Had the phone replaced at the Verizon store including a new glass screen protector. Still didn't work. We removed the glass screen protector and the phone worked flawlessly.
Hope this helped!
Fortunately that Gorilla Glass 3 used on the Lumia 735 screen is tough stuff. Lumia phones are some of the only phones I'd use without a tempered glass screen protector.