I truly regret not having done better research before switching to Windows phone.
While I have been aware of the fact for a couple years that Windows phone users generally love their phones, and I DID research the hardware itself and thus chose the Icon...
I failed miserably in not doing the research that would have steered me away from WP on Verizon.
If only I had not re-upped with what has now become the worst carrier for customer service and gone with AT&T (who must be thrilled to no longer be worst.) instead.
It's sad that Verizon, a company whose customer service I used to rave about to my friends, no longer cares about providing anything even remotely resembling decent customer service. I guess it was only a matter of time before "greed" became the cornerstone of Verizon's corporate culture.