Lumia 928 ActiveSync email doesn't display subfolders

[Rdemotte]

The email itself works flawlessly with the exception of the fact that any subfolders created under the Inbox umbrella do not show nor do the emails that have exchange rules directing them to such. I've checked all the settings for anything that resembles "include subfolders" but cannot find anything. Anyone else come across this and have a workaround? This is corporate email i'm using. TIA

[vzw_customer_support · Accepted solution]

Hi Rdemotte,

We would be delighted to provide an explanation today. Upon review of your inquiry I can confirm that your device is operating normally. The details listed are accurate in accordance with the settings of the device. Please keep us posted if we can provide any additional assistance, thanks!

MatthewS_VZW
VZW Support
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